───────────────────────────────────

e-Parcel Secure Data Delivery Service - Enterprise Web Browser -

      e-Parcel VCN-Web Enterprise

    Frequently Asked Question (Q&A)

……………………………………………………………………………………………

This page will be updated as needed in response to our customers' inquiry.

Q&A

Question? It happened that your access to the URL of e-Parcel Secure Enterprise - Web Browser (https://secure.e-parcel.ne.jp/) is denied.

Answer Your client digital certificate may not have been installed appropriately...more info.>>

Question? The window of e-Parcel Secure Enterprise - Web Browser is not shown in spite of e-Parcel client digital certificate installation completed.

Answer Please try to exchange your e-Parcel client digital certificate imported on your web browser...more info.>>

Question? While installing the e-Parcel client certificate, when Certificate Import Wizard shows "Completing the Certificate Import Wizard", I did click the "Finish" button but failed in certificate installation with the error message dialog shown.

Answer It happens often that the local security policy or domain security policy of your company may not allow the certificate installation on Windows or web browser....more info.>>

Question? Clicking a "Download" link button on the notification e-mail dose not works.

Answer It is reported that some users click a "Download" link button ...more info.>>

Question? A sending item hasn't been delivered to the recipients yet.

Answer Firstly, make sure that the "OK" and "Parcel ID: xxx…" are displayed ...more info.>>

Question? I forget my own password to login to e-Parcel. How can I get it?

Answer You can request to be notified of password on this web site. Visit the "e-Parcel enterprise Service Menu" page....more info.>>

Question? How can I re-download my e-Parcel client digital certificate?

Answer You can obtain your e-Parcel client digital certificate from this web site. Visit the "e-Parcel enterprise Service Menu" page and then click the "Download Client Certificate" button.

Question? How can I edit my e-Parcel ID which usually use through the e-Parcel service.

Answer Upon your request, we will edit your e-Parcel ID registered. After that, you must...more info.>>