About client digital certificate

 When I change a computer for using the "e-Parcel Secure Enterprise - Web Browser", what should I do?

 To access the URL of the "e-Parcel Secure Enterprise - Web Browser" in a new computer, you are required to install the e-Parcel client digital certificate in OS or browser application. Launch a new computer, download and install (import) the e-Parcel client digital certificate.

* In addition, although if you sign in Windows with a different user account in a same computer, you are required installing (importing) the e-Parcel client digital certificate as before.

 The period of validity for the e-Parcel client digital certificate is expired.

 You are required to replace the digital certificate (the update procedures). Refer to the Notice webpage.

 How can I check the expiration date of my digital certificates?

 You can check the expiration date of your digital certificates by the following ways...more info.>>

 How do I replace the digital certificate? (The update procedures)

 To replace the previous digital certificate with new one, remove old certificate and...more info.>>

 How do I re-download my e-Parcel client digital certificate?

 You can obtain your e-Parcel client digital certificate from this site. Visit the "e-Parcel enterprise Service Menu" webpage and then click the "Download Client Certificate" button.

 If you were rejected to access the URL of the "e-Parcel Secure Enterprise - Web Browser" (https://secure.e-parcel.ne.jp/) in spite of certificate installation completed.

 Your client digital certificate may not have been installed correctly....more info.>>

 The "e-Parcel Secure Enterprise - Web Browser" window is not shown in spite of e-Parcel client digital certificate installation completed.

 Please try to exchange your e-Parcel client digital certificate imported in OS or browser....more info.>>

 When the Certificate Import Wizard shows "Completing the Certificate Import Wizard" upon the "Finish" button, I have failed in the installation of the e-Parcel client digital certificate with the error message.

 It happens often that the local security policy or domain security policy of your company may not allow the certificate installation in Windows....more info.>>

 About data delivery

 After I replaced the computer with another, I failed in accessing the "e-Parcel Secure Enterprise - Web Browser". What should I do to recover for sending and receiving the files?

 To access the URL of "e-Parcel Secure Enterprise - Web Browser", you are required to install your client digital certificate in OS or browser application in a new computer. Download and install (import) the e-Parcel client digital certificate in a new one, and then try again.

* In addition, although if you sign in Windows with a different user account in a same computer, you are required installing (importing) the e-Parcel client digital certificate as before.

 How long does it store the unreceived data in the e-Parcel server through the e-Parcel service?

 For 31 days. Downloading data must be made within 31 days from the date of item sent (item created). After expired, the unreceived items will automatically be removed from the e-Parcel server.

 The "Download" link button on the notification e-mail does not work for downloading.

 That is reported by some users of Microsoft Internet Explorer (IE)...more info.>>

 After sending an item, it hasn't been delivered to the recipients yet.

 First, just after sending an item, confirm that the "OK" and "Parcel ID: xxx…" have been...more info.>>

 If SSL connections have been restricted and analyzed in the network environment, what should I do?

 You need to allow (exclude from target) SSL connections to the e-Parcel service domains...more info.>>

 Others

 If I forget my password, what should I do?

 You can request to be notified of password online....more info.>>

 What is displayed as a sender/recipient name on the "e-Parcel Secure Enterprise - Web Browser"? Can I edit a display name?

 It displays the "User Name" registered in the e-Parcel service. You can edit the "User Info" by yourself....more info.>>

 How do I edit the user information and password registered in the e-Parcel service?

 Visit the "e-Parcel Enterprise Service Menu" page of this site. Then, click the red button "e-Parcel Web Browser" to access...more info.>>

 How can I edit my e-Parcel ID which is currently used through the e-Parcel service?

 Upon your request, we usually edit the existing e-Parcel ID registered. After that, you will...more info.>>

 Can I use "the e-Parcel Secure Data Delivery Service - Enterprise - Software" oversea?

 Yes, this e-Parcel service for enterprise will be great advantage to not only inside Japan but also global business. We set up the e-Parcel data delivery servers in cooperation with overseas major data center and provide the service with high-speed delivery network through the e-Parcel satellite server in the world.

 For any inquiry or request about the e-Parcel service enterprise

 For any inquiry or request about the e-Parcel service for enterprise globally...more info.>>

 For technical inquiry and request from our customers

 For technical inquiry and request from our customers who have used the e-Parcel service...more info.>>