How do I edit the user information and password registered in the e-Parcel service?

 Visit the "e-Parcel Enterprise Service Menu" page of this site.

Then, click the red button "e-Parcel Web Browser" to access the URL of the "e-Parcel Secure Enterprise - Web Browser" at https://secure.e-parcel.ne.jp/. (Or, click the button below on this webpage.) The following steps will guide you in the "User Info" menu.

 How to edit the registered user information and password

1. * Attention: To access the URL of the "e-Parcel Secure Enterprise - Web Browser", you are required to install your client digital certificate in OS or browser of a computer in advance.

   * Usually our customers have installed (imported) a client digital certificate in your computer when the first installation. In this case, proceed to the following procedure.

   * If you need to install a certificate, re-download your e-Parcel client digital certificate from this site.

2. 1. Launch the browser application in a computer with the same Windows user account which you have already installed (imported) your client digital certificate.

   Click the red button below to access the URL of "e-Parcel Secure Enterprise - Web Browser" at https://secure.e-parcel.ne.jp/.

   

3. 2. When the e-Parcel Web Browser prompts you to select a certificate for authentication, on the browser application, click your client digital certificate installed and then click the "OK" button.

4. 3. The "e-Parcel Secure Enterprise - Web Browser" window is opened.

   * If you were rejected to access the URL of the "e-Parcel Secure Enterprise - Web Browser" in spite of certificate installed in Windows, refer to this Q&A page, and then carefully read the instructions.

5. 4. Click the "User Info" on the top navigation menu. As necessary, it allows you to edit your user information (User name, Company name, Contact Tel and etc.) and change password.

6. About password

   When you wish to change your own password, enter a new password on both "New Password" and "New Password (re-enter)" fields, and then click the "Update" button. A password must be input using half-width alphanumeric, more than 8 characters but less than 20. Note that password is case-sensitive, and contains no spaces.

   * The "Password Protect" function is disabled ("No") with initial setting. Once the "Password Protect" function has been enabled ("Yes"), it is required to authenticate a login password when the e-Parcel Secure Enterprise - Web Browser login to the e-Parcel server.
   (Whenever you access the URL of the "e-Parcel Secure Enterprise - Web Browser", the "Authentication Required" dialog will appear prompting to input e-Parcel ID and login password.)

   About user name

   The "User Name" of User Info is displayed automatically as "Sender name" and "Recipient name" on inbox and outbox of the "e-Parcel Secure Enterprise - Web Browser". When you wish to change your user name, edit a user name on both fields "first name (the upper field)" and "last name (the lower field)", and then click the "Update" button. The "first name" and "last name" fields of a user name must be input using less than 60 characters each.
   (For example: The "first name" field: John Parcel, The "last name" field: Design department)

7. 5. When the necessary changes are made, click the "Update" button to take effect.

8. * For more details in configuring and using, download the users manual from this site and then refer.