If you were rejected to access the URL of the "e-Parcel Secure Enterprise - Web Browser" (https://secure.e-parcel.ne.jp/) in spite of certificate installation completed.

 Your client digital certificate may not have been installed correctly. First, ensure that your client digital certificate has been installed as per the illustration below.

[If your certificate installation was not correct]

Please try again to download and install your client digital certificate.

To redownload a certificate from this website, visit the "e-Parcel Enterprise Service Menu" webpage, click the "Download Client Certificate" button and then review the instructions described on the webpages.

[When your certificate has been installed correctly]

If it still doesn't work in spite of the correct certificate installation, additionally confirm the settings of your computer or network environment about some points that happen often described in the lower contents of this webpage.

(For example, in the case of configuring the access control such as block or analysis of SSL connections to the domains of our service in your proxy server, firewall, any applications for security measures or etc.)

  For more details, click here!

For Microsoft Edge

* For Microsoft Edge or other browser (Microsoft Internet Explorer · Google Chrome), select this procedure to check the digital certificates installed in OS (Windows).

For Mozilla Firefox

* For Mozilla Firefox, select this procedure.

 When your certificate has been installed correctly according to the check above 

1. * If you are still rejected to access the URL through the browser application in spite of the correct certification path as per the above illustration, additionally confirm the following points that happen often.

2. For your information [To open the "Internet Properties (Internet Options)" in Windows]
   Windows "Start" menu > Windows System > Control Panel > Network and Internet > "Internet Options".

   1. To access the e-Parcel server through the browser application, the browser application must be compatible with TLS 1.0 or later. Confirm the Internet settings of your browser appreciation or computer.

   * In Windows, on the "Internet Properties (Internet Options)" > Advanced tab > Settings pane. Check the settings listed for the Internet. In the "Security" category, please be sure that "Use TLS 1.0", "Use TLS 1.1" and "Use TLS 1.2" must set checked. (If "Use SSL 2.0" and "Use SSL 3.0" have been already checked, set unchecked.) And then, restart your computer to take effect.

   2. Your browser appreciation, computer and your network environment with proxy server, firewall, any applications for security measures or etc. may have any access control such as block or analysis of SSL connections to the e-Parcel service domains. Check your computer or network environment. You may need the network setting changes to allow (exclude from target) HTTPS protocol communications [Port=443] to the e-Parcel service domains below.

   * For your browser appreciation and computer:
   In Windows, on the "Internet Properties (Internet Options)" > Security tab, then select the zone "Trusted sites". Click the "Sites" button. The "Trusted sites" dialog opens. Input [https://*.e-parcel.com] in the "Add this Web site to the zone." field, and then click the "Add" button. You also need to add one more site [https://*.e-parcel.ne.jp]. When you confirm that the correct URL have been listed additionally in the "Web sites" field, click the "Close" button. To close the "Internet Options" dialog, click the "OK" button.

   * For your network environment with proxy server, firewall, any applications for security measures or etc.:
   Please ask your network administrator to allow (exclude from target) HTTPS protocol communications [Port=443] to the e-Parcel service domains as of [https://*.e-parcel.ne.jp] and [https://*.e-parcel.com] (The wildcard domain: The asterisk mark [*] would be replaced with a name of multiple servers via the e-Parcel service.).

   * If you are not clear about that, would you please consult your network administrator to modify the network settings?

   3. When your browser or computer is configured a proxy server, confirm that your proxy server information is correctly input.

   * In Windows, on the "Internet Properties (Internet Options)" > Connections tab > LAN settings button. The Local Area Network (LAN) Settings dialog opens. Confirm your proxy server settings.

   For your information [To open the "Proxy" dialog from Microsoft Edge]

   Launch Microsoft Edge. On the upper-right of Toolbar, click […] (Settings and more) > Settings (gear mark) > System and performance > System > Open your computer's proxy settings

   * If your network is configured a proxy server that requires user authentication, prepare user name and password for the proxy server authentication.

   * If you are not sure of the correct proxy server information, ask your network administrator to obtain the correct information.