The "e-Parcel Secure Enterprise - Web Browser" window is not shown in spite of e-Parcel client digital certificate installation completed.

 Please try to exchange your e-Parcel client digital certificate imported in OS or browser. (First, delete the existing client digital certificate and then obtain your client digital certificate from this site to install again.) The following steps will guide you.

* After your e-Parcel client digital certificate is exchanged, when it still doesn't work, confirm that your proxy server information is correctly configured in Windows settings. Also, check your computer or network environment. You may have any access control such as block HTTPS request to our domain of the e-Parcel service (including on the settings of your proxy server or software for security measures). Refer to this Q&A page and check carefully.

 Remove previous client certificate

1. First, on your computer, remove the previous client digital certificate installed (imported) in OS (Microsoft Windows) or browser application (Mozilla Firefox). Take either of the procedures below.

2. [For Microsoft Edge]

   * For Microsoft Edge or other browser (Microsoft Internet Explorer · Google Chrome), select this procedure to delete the digital certificates installed from OS (Windows).

   1. To remove a certificate using the Windows interface, select the Windows "Start" menu > Windows System >
   Control Panel > Network and Internet > "Internet Options".

   The "Internet Properties (Internet Options)" dialog opens. Select the "Content" tab and then click the "Certificates" button in the Certificates category.

   *For your information [To open the "Certificates" dialog from Microsoft Edge]

   Launch Microsoft Edge. On the upper-right of Toolbar, click […] (Settings and more) > Settings (gear mark) > Privacy, search, services > Security > Manage certificates

3. 2. The "Certificates" dialog is opened. Select the "Personal" tab and find out the previous certificate listed.

   ·The "Issued To" column: Your previous e-Parcel ID

   ·The "Issued By" column: e-Parcel Global Service Authority

4. 3. When selected carefully, click the "Remove" button. If the "Certificates" dialog shows warning, choose "Yes" to execute.

5. 4. To close the Windows interface, click the "Close" button on the "Certificates" dialog and click the "OK" button on the "Internet Properties (Internet Options)" dialog.

6. [For Mozilla Firefox (Fx)]

   1. Launch Mozilla Firefox (Fx). On the upper-right of Toolbar, click "Open application menu" > "Settings".

   Or, on Mozilla Firefox (Fx) menu bar, select "Tools" > "Settings".

   The "Settings" tab is opened. Click the "Privacy & Security". In the "Security" > "Certificates" category, click the "View Certificates" button.

7. 2. The "Certificate Manager" dialog opens. Select the "Your Certificates" tab and find out the previous certificate listed.

   ·The "Issued By": e-Parcel Corporation

   ·The "Certificate Name" column: Your previous e-Parcel ID

8. 3. When selected carefully, click the "Delete" button to execute.

9. 4. To close the window, click the "OK" button on the "Certificate Manager" dialog and click the "x" mark on the "Settings" tab.

 Install new client certificate

1. Next, download and install (import) your new client digital certificate in OS (Microsoft Windows) or browser application (Mozilla Firefox).

2. 1. Click the button just below to start the procedures.

   * The detailed instructions of each step will be shown in figures at the "Download Client Certificates" page of this site.

   * When installing (importing) the digital certificate on Windows, you must sign in Windows with a user account who use the e-Parcel client software.

   

3. 2. The [STEP1. Login] page: Enter your e-Parcel ID and password and then click the "Login" button.

4. 3. The [STEP2. Select browser] Page: Select either of the browser applications.

5. 4. The [STEP3. Check the security of this site …] page: Confirm the security of this site which you are accessing now and then click the "Next" button.

6. 5. The [STEP4. Download and install a client digital certificate] Page: Click the "Download" button and then follow the instruction on the site.

7. 6. Carefully read the STEP4. "Instruction for installing Client Digital Certificate" on the site and execute to install (import) it on browser.

8. 7. The [STEP5. Access the URL of e-Parcel Secure Enterprise - Web Browser] Page: Click the "e-Parcel Web Browser" red button. When the window opens successfully, click the "Access Completed" button.

9. 8. The [STEP6. Procedure Complete] Page: Go to top page.

10. All procedures for exchange of e-Parcel client digital certificate are completed.

    * For more details in configuring and using software, download the users manual from this site and then refer.