Q&A

Question? A sending item hasn't been delivered to the recipients yet.

Answer Firstly, make sure that the "OK" and "Parcel ID: xxx…" are displayed as shown below on the "Process Result" window just after sending an item.

After clicking the "Upload" button on the "Create New" window, the "OK" and "Parcel ID" should normally appear on the "Process Result" window, and then the notification e-mail (cc) will automatically be sent to sender. Sender can track an item delivery anytime on the "Outbox" window by clicking a "Track Delivery" link button within the notification e-mail (cc).

However, if the "Process Result" window not appears or sender doesn't receive the notification e-mail (cc), send error may occur.

If happened, to confirm the item delivery status, access the "Outbox" window of "e-Parcel Secure Enterprise - Web Browser" (https://secure.e-parcel.ne.jp/). When the item will not be listed in the "Outbox" window, try again to upload on the "Create New" window.

Although the "OK" and "Parcel ID: xxx…" are displayed on the "Process Result" window just after sending, if the item isn't listed in the "Outbox" window or the sending item hasn't been delivered to the recipients yet, please contact e-Parcel Customer Support by E-mail (support@e-parcel.co.jp) with your "e-Parcel ID" and "Parcel ID" of a sending item specified. We are afraid that we will reply to you in the business hours (Mon-Fri 9:00-17:00JST), even accepting 24 hour inquiry e-mail.

The "Process Result" window appears after sending.