After sending an item, it hasn't been delivered to the recipients yet.

 First, just after sending an item, confirm that the "OK" and "Parcel ID: xxx…" have been shown on the "Process Result" window as the diagram below indicates.

Normally, upon clicking the "Upload" button on the "Create New" window, the "Process Result" window should appear with the "OK" and "Parcel ID" for your confirmation, and then the notification e-mail (cc) will automatically be sent to a sender. Sender can track the delivery status of an item anytime on the "Outbox" window by clicking the "Track Delivery" link button within the notification e-mail (cc).

However, in the case that the "Process Result" window doesn't appear or you don't receive the notification e-mail (cc), you may fail in sending an item.

If happened, to confirm the delivery status of an item, access the "Outbox" window of the "e-Parcel Secure Enterprise - Web Browser" (https://secure.e-parcel.ne.jp/). When the item has not been listed in the "Outbox" window, try again to send an item on the "Create New" window.

Although the "OK" and "Parcel ID: xxx…" are shown on the "Process Result" window just after clicking the "Upload" button, if the item won't be listed in the "Outbox" window although you refresh, please contact e-Parcel Customer Support by E-mail (support@e-parcel.co.jp) with your "e-Parcel ID" and "Parcel ID" of an item specified. We are afraid that we will reply to you in the business hours (Mon-Fri 9:00-17:00JST) despite accepting 24 hour inquiry e-mail.