Q&A

Question? How can I edit my e-Parcel ID which usually use through the e-Parcel service.

Answer Upon your request, we will edit your e-Parcel ID registered. After that, you must be required to exchange your e-Parcel client digital certificate imported on your web browser. The following steps will guide you.

1 Apply to edit e-Parcel ID
  1. Upon your request, we usually edit your e-Parcel ID registered.

  2. Attention: Please be advised that you should avoid requesting edit e-Parcel ID while data uploading and downloading. You must start requesting edit e-Parcel ID after data have been uploaded and downloaded.

  3. 1. Contact the e-Parcel Customer Support by e-mail (support@e-parcel.co.jp) with both your previous e-Parcel ID and new e-Parcel ID specified. We will reply to you in the business hours (Mon - Fri 9:00 - 17:00JST), even accepting 24 hour inquiry e-mail.

  4. 2. When edit e-parcel ID completed, you will get the notification by e-mail.

    After that, you must be required to exchange your e-Parcel client digital certificate imported on your web browser. Proceed to the next procedure.

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2 Remove previous client certificate from your web browser
  1. [For users of Windows Internet Explorer (IE)]

    1. Access your web browser, Windows Internet Explorer (IE). Visit the menu bar "Tools" > "Internet Options".

  2. 2. The "Internet Options" dialog opens. See the "Content" tab and then click the "Certificates" button.

  3. 3. The "Certificates" dialog opens. The "Personal" tab will list your client certificates. Select your previous one.

    ·The "Issued To" field: Your previous e-Parcel ID

    ·The "Issued By" field: e-Parcel Global Service Authority

  4. 4. Make sure that your previous client digital certificate is selected, and then click the "Remove" button to execute.

  5. [For users of Mozilla Firefox (Fx)]

    1. Access your web browser, Mozilla Firefox (Fx). Visit the menu bar "Tools" > "Options".

  6. 2. The "Options" dialog opens. See the "Advanced" tab and then click the "View Certificates" button.

  7. 3. The "Certificate Manager" dialog opens. The "Your Certificates" tab will list your client certificates. Select your previous one.

    ·The "Issued By": e-Parcel Corporation

    ·The "Certificate Name" field: Your previous e-Parcel ID

  8. 4. Make sure that your previous client digital certificate is selected, and then click the "Delete" button to execute.

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3 Install new client certificate on your web browser
  1. Next, download and install (import) your new client digital certificate on web browser.

  2. 1. Access your web browser, Windows Internet Explorer (IE) or Mozilla Firefox (Fx). Visit the URL for "the e-Parcel Secure Enterprise - Web Browser Download Site".

    URL (This web site): https://www.e-parcel.ne.jp/epweb/

  3. 2. Click the menu "e-Parcel Enterprise Service Menu". See the page appeared and then click the "Download Client Certificate" button.

  4. 3. The [STEP1. Login] page: Enter your e-Parcel ID and password and then click the "Login" button.

  5. 4. The [STEP2. Select your web browser] Page: Select either one as your web browser.

  6. 5. The [STEP3. Check the security of web site …] page: Confirm the security of web site which you are accessing now and then click the "Next" button.

  7. 6. The [STEP4. Download and install a client digital certificate] Page: Click the "Download" button and then follow the web instruction.

  8. 7. Carefully read the STEP4. "Instruction for installing Client Digital Certificate" on the web site and execute to install (import) it on your web browser.

  9. 8. The [STEP5. Access the URL of e-Parcel Secure Enterprise - Web Browser] Page: Click the "e-Parcel Web Browser" red button. When the window opens successfully, click the "Access Completed" button.

  10. 9. The [STEP6. Procedure Complete] Page: Go to top page.

  11. All procedures for installation of new client digital certificate on your web browser are completed. By using new e-Parcel ID, you can start the e-Parcel service.

    * For more details in configuring and using software, download the users manual from this site and then refer.