Q&A

Question? When I change a computer in which the e-Parcel client software runs, how can I reinstall?

Answer When you change to a different computer in which the e-Parcel client software runs, uninstall it from an old PC and then install the latest version one in a new PC. For more details, refer to the following procedures or the manuals listed just below.

[Operation overview]

①In Old PC, to uninstall the software, access the Windows "Start" menu > [All Programs] > e-Parcel > [software name] > Uninstall VCN-xxxxx (* Required.)

②In New PC, download and install both the e-Parcel client digital certificate and software.

[Users Manual]

* Refer to the section "Updating Software - B. Reinstalling on a different..." in the e-Parcel VCN-CommCenter 8.0/7.0 Users manual.

* Refer to the section "Access software download site" in the e-Parcel VCN-AX 4.0 or later Quick Guide.

* For your information: Please note that the performance is not completely guaranteed when you have migrated the previous configuration and histories to a different computer. We are afraid that any problem caused by this situation which the previous histories are recovered due to PC changes is not included in our customer support. Therefore, you must clearly understand the installation under this situation in advance and then take the procedures on your own responsibility. Refer to the above manuals or the following Q&A page (For e-Parcel VCN-CommCenter 7.0 or later, click here. For e-Parcel VCN-AX 4.0 or later, click here.)

* Attention: For the existing ver.4.5 users, the VCN-AX 4.5 has been upgraded to ver.5.0. However, updating from the existing ver.4.5 to ver.5.0 is NOT available. Therefore, the database format has been changed. We are afraid that you can not recover the inbox/outbox histories and settings of the existing ver.4.5 in a new computer. Please newly install ver.5.0 and configure in a new computer. Take the procedures below.
Or, refer to the e-Parcel VCN-AX 4.0 or later Quick Guide for more details.

* Attention: One e-Parcel ID is NOT available to use in the multiple computers. One e-Parcel ID must be setup in only one computer. Please note that you must uninstall the e-Parcel client software from a previous PC when PC changes.

Procedure Procedure for a previous computer (Old PC) 
  1. Start your previous computer. (an old computer)

    First, uninstall (delete) the existing e-Parcel client software from a previous computer.

    * Attention: Please be advised that you should not change a computer which the e-Parcel software runs while processing to upload and download data. Wait for the data deliveries to be confirmed to upload and download.

  1. [For e-Parcel VCN-CommCenter 7.0 or later]

    1. Exit (shutdown) the existing e-Parcel client software. Access the menu bar "File" > "Exit" on the VCN-CommCenter GUI.

    2. You must uninstall (delete) the existing e-Parcel VCN-CommCenter from a previous computer (Old PC).

    Access the Windows "Start" menu > (All Programs) > e-Parcel > (VCN-CommCenter x.x) > "Uninstall VCN-CommCenter x.x".

    * One e-Parcel ID is NOT available to use in the multiple computers. One e-Parcel ID must be setup in only one computer in which the e-Parcel client software runs.

  2. [For e-Parcel VCN-AX 4.0 or later]

    When you wish to configure in a new computer with the same configurations (System Config, User Config, HotFolder, Automation) as a previous computer, take the procedures 1-4 below. If unnecessary, take the procedure 4 below.

    1. Double-click the shortcut icon "VCN-AX x.x" on the desktop or the icon "e-Parcel VCN-AX x.x" in the Windows taskbar notification area. The VCN-AX Management Console opens.

    Click the menu "Configuration" > ①"System Config" & "User Config". Note down the settings if you have changed.

    * As necessary, note down about the existing configurations such as HotFolder Location, Automation Location, proxy server configuration and SMTP server configuration etc.

    2. Copy the following folders created for ②HotFolders and ③Automation folders.

      ②HotFolder Location : (Default folder path is C:\e-Parcel\HotFolders)

      ③Automation Location : (Default folder path is C:\e-Parcel\Automations)

    * Once the locations have been changed, copy two folders in the locations where you have specified.

    3. Click the menu "Configuration" > ④"HotFolder" & "Automation". Export the configurations in CSV.

    *Export (save) HotFolder and Automation configurations as each file in CSV to a location where is easy to access such as Desktop.
    (Two files in CSV [comma separated value/UTF-8] format)

    4. You must uninstall (delete) the existing e-Parcel VCN-AX from a previous computer (Old PC).

    Access the Windows "Start" menu > (All Programs) > e-Parcel > (VCN-AX x.x) > "Uninstall VCN-AX x.x".

    * One e-Parcel ID is NOT available to use in the multiple computers. One e-Parcel ID must be setup in only one computer in which the e-Parcel client software runs.

……………………………………………………………………………………………

Procedure Procedure for a present computer (New PC) 
  1. Start your present computer. (a new computer)

    Let's install your e-Parcel client digital certificate and the latest version of the e-Parcel client software.

  2. 1. Click the button just below to start the procedures. (STEP 1~6 on the webpage)

    The detailed instructions will be shown in figures at each step after login to the e-Parcel download site.

    * At STEP 4, when installing (importing) the digital certificate in Windows, you must sign in Windows with a user account which runs the e-Parcel client software.

    Download Software

  3. * Note: At STEP 6, while auto-setup software, if the Confirmation dialog may show the message "Previous installation found. Proceeding setup may cause it dysfunctional.", click the "OK" button to proceed.

  4. [For e-Parcel VCN-VCN-CommCenter 7.0 or later]

    2. When auto-setup complete, the status should usually show "Online" on the bottom-right of the VCN-CommCenter GUI.

    * If the status is "Offline" on the bottom-right of the VCN-CommCenter GUI, refer to this Q&A page and carefully read to take the necessary change.

    3. If you have not uninstalled (delete) the existing e-Parcel client software from a previous computer yet, return to [Old PC Procedure]. You are required to uninstall (delete) the existing software from a previous computer.

    * One e-Parcel ID is NOT available to use in the multiple computers. One e-Parcel ID must be setup in only one computer in which the e-Parcel client software runs.

  5. [For e-Parcel VCN-AX 4.0 or later]

    When you wish to configure in a new computer with the same configurations (System Config, User Config, HotFolder, Automation) as a previous computer, take the all procedures 2 to 6 below. If unnecessary, take the procedures 2 and 6 below.

    2. When auto-setup complete, double-click the shortcut icon "VCN-AX x.x" on the desktop or the icon "e-Parcel VCN-AX x.x" in the Windows taskbar notification area. The VCN-AX Management Console opens.

    Note: To view the Management Console requires starting the "Service" for e-Parcel VCN-AX.

    * Access the Windows 10 "Start" menu > "Windows Administrative Tools" > "Service".

    * Access the Windows "Start" menu > "Control Panel" > "System and Security" > "Administrative Tools" > "Services".

    Click the menu "Authorization (Credential)" and then confirm the "System Status" field to show "Online".

    * If the system status is not "Online", refer to this Q&A page and carefully read to take the necessary change.

    (When online, the icon "e-Parcel VCN-AX x.x" will be colored in the Windows taskbar notification area.)

    * For Windows 10: If the e-Parcel icon will not be shown in the taskbar notification area, right-click on the taskbar then select the "Taskbar settings" from the menus appeared. (Or, access the Windows 10 "Start" menu > Windows System > Control Panel > Appearance and Personalization > Taskbar and Navigation) In the pane "Taskbar", locate the "Notifications Area", click on the "Select which icons appear on the taskbar". The "VCN-AX Manager [e-Parcel VCN-AX]" will be listed. Change this setting to "On"

    * For Windows: If the e-Parcel icon will not be shown in the taskbar notification area, click the arrow next to the notification area on the taskbar. (Or, access the Windows "Start" menu > Control Panel > Appearance and Personalization > "Customize icons on the taskbar") In the pane "Notifications Area Icons" of Windows taskbar, select the "VCN-AX Manager [e-Parcel VCN-AX]" from the list and then change this setting to the "Show icon and notifications".

    3. Click the menu "Configuration" > ①"System Config" & "User Config". As necessary, change to the same configurations as a previous computer.

    * When changes are made, click the "Apply" button on each menu to take effect.

    * Please be sure the "HotFolder Location" and "Automation Location" in the Configuration "System Config".

    4. Replace the following folders with the copied previous folders for ②HotFolders and ③Automation folders.

      ②HotFolder Location : (Default folder path is C:\e-Parcel\HotFolders)

      ③Automation Location : (Default folder path is C:\e-Parcel\Automations)

    * Once the locations have been changed, replace two folders in the locations where you have specified with the previous folders.

    5. Click the menu "Configuration" > ④"HotFolder" & "Automation". Import the previous configurations in CSV. (Online Required)

    *Import the previous HotFolder and Automation configurations as each file in CSV from a location where you have saved.
    (Two files in CSV [comma separated value/UTF-8] format)

    6. If you have not uninstalled (delete) the existing e-Parcel client software from a previous computer yet, return to [Old PC Procedure]. You are required to uninstall (delete) the existing software from a previous computer.

    * One e-Parcel ID is NOT available to use in the multiple computers. One e-Parcel ID must be setup in only one computer in which the e-Parcel client software runs.

  6. All procedures due to PC changes are completed.

    * For more details in configuring and using software, download the users manual from this site and then refer.