Q&A

Question? When I change a computer, how can I recover the inbox/outbox histories recorded of the previous VCN-CommCenter 7.0 on a new computer?

Answer When you change to a different computer and want to maintain your inbox/outbox histories of the existing VCN-CommCenter 7.0, you need to take the additional procedures while the software installation. The following steps will guide you to transfer your previous configuration and histories to a different computer.

Note: Please be advised that you should avoid reinstalling the software while the VCN-CommCenter 7.0 are uploading and downloading any data. You must start reinstalling the software after data deliveries have been confirmed to upload and download.

* Please note that the performance is not completely guaranteed have transferred the previous configuration and histories to a different computer by following the procedure below. We are afraid that any problem caused by this situation being change PC and maintain histories is not included in our customer support. Therefore, you must clearly understand the installation under this situation in advance and then take this procedure on your own responsibility.

Procedure Procedure for a previous computer (Old PC) 
  1. Start your previous computer which you have installed the e-Parcel software on. (On an old computer)

    * If the existing VCN-CommCenter 7.0 is not running, to run the e-Parcel VCN-CommCenter 7.0, double-click the "e-Parcel 7.0" shortcut icon on the desktop. The VCN-CommCenter GUI will open.

  1. 1. Once the default values of the option configuration have been changed, open the "Option Config" window from the menu bar "Tools" > "Option" of the VCN-CommCenter GUI. Put down the values of configuration on the both tabs "General" and "e-Mail Notification" as your memorandums.

  2. 2. Exit (shutdown) the existing e-Parcel client software. Access the menu bar "File" > "Exit" on the VCN-CommCenter GUI.

  3. 3. On a previous computer, copy ①a folder below as your backup. (At the later step, transfer this folder to a new computer.)

      ①Initial location (Database folder/Data storage folder) is C:\e-Parcel\VCN-CommCenter

    * Once the location has been changed on the existing e-Parcel client software, locate where you have specified and then copy two folders below (②\db:Database folder/③\data:Data storage folder) as your backup. If ②③ folders are located in a same folder, copy a parent folder including two folders (①\VCN-CommCenter) as your backup.

      ②Database folder : (Initial folder path is C:\e-Parcel\VCN-CommCenter\db)       

      ③Data storage folder :(Initial folder path is C:\e-Parcel\VCN-CommCenter\data)

  4. 4. You must uninstall (delete) the existing e-Parcel client software from a previous computer (Old PC).

    Click the Windows "Start", click "All Programs" > "e-Parcel" > "VCN-CommCenter 7.0" > "Uninstall VCN-CommCenter 7.0".

    * An e-Parcel ID is NOT available to multiple computers. One e-Parcel ID must be setup in only one computer when the e-Parcel client software is installed.

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Procedure Procedure for a present computer (New PC) 
  1. Start your present computer which you will install the e-Parcel software on. (On a new computer)

  2. 1. On a new computer, to obtain the latest e-Parcel VCN-CommCenter 7.0 and a client digital certificate, access your web browser, Windows Internet Explorer (IE). Visit the URL for "the e-Parcel Secure Enterprise - Software Download Site".

    URL (This web site):https://www.e-parcel.ne.jp/

  3. 2. Click the menu "Download & Install Software". See the page appeared and then click the "Download e-Parcel Software" button.

    Follow the instructions of STEP 1~6 on the web "e-Parcel software download site".

    Note: Please be sure to read below about the web - STEP6. Install Shield Wizard when the software installation.

    * Attention 1: At STEP6, when you wish to change the location of Database folder and/or Data storage folder on a new computer, while software installation (on the Install Shield Wizard "Database Folder" and "Data Folder" location ), set each folder location where you wish on a new computer (click "Next" to set default folder / click "Change" to select a different folder). And then proceed to the installation.

    * Caution: When you change the location of Database folder and/or Data storage folder, make sure that your Windows logon user account must hold permissions to "Modify" the folders specified.

    When installation complete on a new computer, the "Install Shield Wizard Completed" dialog appears. You must set unchecked (off) in the check box "Launch the program". (The check box has been already set checked as initial one.) After you make sure to be unchecked in the check box, click the "Finish" button. The e-Parcel VCN-CommCenter 7.0 will shutdown.

  4. 3. From this step, let's take the additional procedure to transfer the inbox/outbox histories of a previous computer.

    * If the VCN-CommCenter 7.0 is running, to exit (shutdown) the e-Parcel VCN-CommCenter 7.0. Access the menu bar "File" > "Exit" on the VCN-CommCenter GUI.

    On a new computer, locate ①a new folder below where you have specified while software installation. And then replace it (Don't overwrite!) with ①the previous folder copied as backup at [Old PC Procedure 3.].

      ①Initial location (Database folder/Data storage folder) is C:\e-Parcel\VCN-CommCenter

    Note: Please don't overwrite! First, delete new folder. And then save the old folder copied previously. (Replace new folder with old one.)

    * Attention 2: If you have changed the location of Database folder and/or Data storage folder on a new computer while software installation at [New PC Procedure 2. Attention 1], locate two new folders (②\db: Database folder/③\data: Data storage folder) where you have specified on a new computer and then replace these (Don't overwrite!) with the previous folders copied as backup.

     (If ②③ folders are located in a same folder, replace a new parent folder (Don't overwrite!) with the previous parent folder including two folders (①\VCN-CommCenter) copied as backup.)

      ②Database folder : (Initial folder path is C:\e-Parcel\VCN-CommCenter\db)       

      ③Data storage folder :(Initial folder path is C:\e-Parcel\VCN-CommCenter\data)

  5. 4. To start the e-Parcel VCN-CommCenter 7.0, double-click the "e-Parcel 7.0" shortcut icon on the desktop. The VCN-CommCenter GUI will open.

  6. 5. Access the VCN-CommCenter menu bar "Tools" > "Auto Setup". The auto-setup function of e-Parcel VCN-CommCenter 7.0 will begin.

    The e-Parcel client software is automatically configured to detect your certificate and network settings from Windows (IE).

    * At this time, if the "Select a Certificate" dialog appears, select carefully a client certificate of your e-Parcel ID and then click the "OK" button to begin auto-setup.
    [For Windows 10] Click "More choices" on the "Select a Certificate" dialog to view all certificates. Then, select one.

    * If your network is set proxy server that requires user authentication, a "Proxy Authentication Required" dialog must appear. Enter your proxy user name and password and click the "OK" button to authenticate. If you forget your proxy user name and password to authenticate, obtain the appropriate information to ask a network administrator in your company.

    * Additionally, if using NTLM proxy-authorization, set blank in all fields of authentication information (User name, Password, Remember…) of the "Proxy Authentication Required" dialog. Then click the "OK" button. (Therefore VCN-CommCenter 7.0 provides the function to automatically detect Windows logon user account name and password for NTLM proxy authentication if it is not given any authentication info. However, if you run the previous version 7.0.7012 or lower, a "Windows logon user account name@domain" as user name and password must be required to input.)

    While auto-setup, if the Confirmation dialog may show the message "Previous installation found. Proceeding setup may cause it dysfunctional.", click the "OK" button to proceed.

  7. 6. When auto-setup complete, the status should normally be "Online" on the bottom-right of the VCN-CommCenter GUI. Confirm that the previous inbox/outbox histories have been recovered successfully.

    * If the status is "Offline" on the bottom-right of the VCN-CommCenter GUI, refer to this Q&A page and carefully read to take the necessary change.

  8. 7. When you have installed the software to set the location of Database folder and Data storage folder to ①Initial location on both new and old computers, proceed to the next procedure 8.

    When you have changed the location of Data storage folder on either new or old computer, on the left side of GUI, click your e-Parcel ID displayed on the top of folder tree. The User Configuration window appears. See the setting "Data Storage Path". Depending on the cases below, confirm or change (take either A or B) the setting "Data Storage Path".

    [A. In case that the "Data storage folder" has been set as same location as a previous computer while software installation on a new computer.]

    It should be shown correctly. Confirm that the setting "Data Storage Path" is a correct location on the User Configuration window. And then proceed to the procedure 8.

    (Either ③folder below or a location where you have specified should be shown.)

      ③ Data storage folder :(Initial folder path is C:\e-Parcel\VCN-CommCenter\data)

    [B. In case that the "Data storage folder" has been set different location from a previous computer while software installation on a new computer.]

    At this point, the setting "Data Storage Path" has shown still an old location of a previous computer on the User Configuration window.

    Attention 3: It must be changed to a correct new location where you have specified while software installation on a new computer.

    In the setting "Data Storage Path", specify a Data storage folder (③\data) which you have already replaced at [New PC Procedure 3.].

    * Caution: When you change the location of Data storage folder, make sure that your Windows logon user account must hold permissions to "Modify" the folders specified.

    How to change the setting "Data Storage Path"

    1) Click the folder icon on the right of the "Data Storage Path" field. The Browse For Folder dialog appears.

    2) Select a folder (③\data) which has been already replaced at [New PC Procedure 3.] and then click the button.

        * Make sure that it must be as a same folder (③\data) as "Data Folder" location specified at [New PC Procedure 2.] installation.

    3) Confirm that the setting "Data Storage Path" shows a correct new location. Then, click the "Save" button to take effect.

    * Caution: Don't operate directly any data within the "Data storage folder". Therefore this system folder has been controlled by the e-Parcel system. When you wish to change the settings or move files from inbox etc, please be sure that you must operate through the VCN-CommCenter GUI.

  9. 8. If you have memorandums of your previous option configuration at [Old PC Procedure 1.], open the "Option Config" window from the VCN-CommCenter menu bar "Tools" > "Option" to configure. When changes are made, click the "Save" button to take effect.

    * Some changes of Option Config must require restarting the VCN-CommCenter 7.0 to take effect. In this case, access the VCN-CommCenter menu bar "File" > "Exit" to shutdown. Then, double-click the "e-Parcel 7.0" shortcut icon on the desktop to restart the VCN-CommCenter.

  10. 9. If you have not uninstalled the existing e-Parcel VCN-CommCenter 7.0 from a previous computer yet, return to the [Old PC Procedure 4.]. Uninstalling (delete) the existing software must be completed on Old PC.

    * An e-Parcel ID is NOT available to multiple computers. One e-Parcel ID must be setup in only one computer when the e-Parcel client software is installed.

  11. All procedures for reinstalling the VCN-CommCenter 7.0 on a different computer are completed.

    * For more details in configuring and using software, download the users manual from this site and then refer.