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e-Parcel Secure Data Delivery Service - Enterprise Software -

    Frequently Asked Questions (Q&A)

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This Q & A page has been placed in response to the frequent inquiries and requests from our customers.

 Q&A For beginners QA click here!

 Q&A About client software and data delivery QA click here!

 Q&A Others QA click here!

Q&A For beginners

Question? What is the e-Parcel Secure Data Delivery Service?

Answer The e-Parcel is an epoch-making Secure Data Delivery Service for large-volume digital data via the Internet easily, safely, securely at low cost and high security level.

Question? What is the e-Parcel Secure Data Delivery Service - Enterprise - Software?

Answer The e-Parcel Secure Enterprise - Software is one of our digital data delivery service for enterprise users by just installing client software at high quality and security level via the Internet. The data includes large-volume design/technical data and high confidential data. For more details, refer to "About Service" webpage of this site.

Question? What are required to start the e-Parcel service?

Answer To start the e-Parcel service, the e-Parcel ID for both sender and recipient must be registered. (You cannot send any data to the unregistered ID.) In advance, to ensure the high security levels, both sender and recipient must complete to install the e-Parcel client certificate and software on their computers. For more details, refer to "Advance Preparation" webpage of this site.

Question? How do I obtain information about system specifications for the e-Parcel Secure Enterprise - Software?

Answer Refer to "System Requirements" webpage of this site.

Question? What do I need to do to apply for the e-Parcel service?

Answer For your inquiry or request, please feel free to contact our sales representatives by E-mail in English or Japanese (E-mail: sales@e-parcel.co.jp). Upon your application for the e-Parcel service, we register e-Parcel ID same as your e-mail address.

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Q&A About client software and data delivery

     QA About using client software QA

     QA For senders: about sending data QA

     QA For recipients: about receiving data QA

     QA About operating and configuring client software QA

     QA About installing client digital certificate QA

     QA About installing client software QA

  1. QA About using client software

    2. Question? Is sender only required to install the e-Parcel client software when sending data?

    Answer No. Before sending data through the e-Parcel service, to ensure the high security levels, both sender and recipient must complete to install the e-Parcel client certificate and software in each computer for the advance preparation. (We are afraid that you cannot send any data to the destination e-Parcel ID which has not been installed yet.)

    Question? Can I set up one e-Parcel ID to the e-Parcel client software in two or more computers?

    Answer No. One e-Parcel ID is NOT available to use in the multiple computers. One e-Parcel ID...more info.>>

    Question? How do I download the e-Parcel client software?

    Answer When your e-Parcel ID has been completed to register, you can obtain the e-Parcel client software from this site. Visit the "Download & Install Software" webpage and then click the "Download e-Parcel Software" button to login.

    * After e-Parcel ID registered, install the e-Parcel client digital certificate and the e-Parcel client software.

    Question? Which type of the e-Parcel client software for 64bit or 32bit should I download?

    Answer View the version information of OS (Windows) about a computer...more info.>>

    Question? If SSL connections have been restricted and analyzed in the network environment, what should I do?

    Answer You need to allow (exclude from target) SSL connections to the e-Parcel service domains...more info.>>

    Question? Can I have the manual of e-Parcel client software to understand more details?

    Answer We provide the products manual (PDF) on the details of the e-Parcel client software to assist users. You can download these from this site. Visit the "Users Manual" webpage.

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  2. QA For senders: about sending data

    3. Question? How do I send data on VCN-CommCenter 8.0?

    Answer On VCN-CommCenter GUI, click the "Create New" button to open the Send Dialog, input e-Parcel ID as recipients, attach data ("Select File", "Select Folder" button) and etc. Then, click the "Send" button.

    * For beginners, refer to the e-Parcel VCN-CommCenter 8.0 Startup Guide.

    Question? The Send button on the Send Dialog is not activated in VCN-CommCenter 8.0. (grayed-out effect)

    Answer It is required to enter both the "To" field and the attached file/folder on the Send Dialog.

    (The e-Parcel service is not available for sending message only.)

    Question? The delivery status "Unknown Recipient" has been displayed in the "Status" column of outbox immediately after sending operation.

    Answer You can NOT send data to the e-Parcel ID that is not registered or has not completed...more info.>>

    Question? The delivery status is not updated from "Initializing" displayed in the "Status" column of outbox after sending operation.

    Answer In this case, the software has not started the sending processes for a new item yet. Please confirm the following points that happen often. Your computer and network environment including proxy server may have any access control such as block or analysis of SSL connections to the e-Parcel service domains. In case of "Offline", refer to this Q&A page.

    Question? Is there any data volume limit a delivery using the e-Parcel client software?

    Answer The data volume a delivery is normally unlimited using the e-Parcel client software. (However, if we set the data volume limit a delivery on e-Parcel ID or account which e-Parcel ID belongs to, it may become limited by a value assigned to the Parcel Size Limit.)

    * In Addition, the e-Parcel provides the data delivery service via the Internet. Therefore, please be aware that the service depends on your network infrastructure. Also, it is required enough disk space for the data storage while sending and receiving.

    Question? Can I track the items sent to check the delivery status?

    Answer Yes, the outbox in e-Parcel client software can give you the tracking information....more info.>>

    * Refer to the section "Outbox - Tracking Display" in the e-Parcel VCN-CommCenter 8.0 Users manual.

    * Refer to the section "The Outbox window" in the e-Parcel VCN-AX 5.0 / 4.0 Quick Guide.

    Question? How delivery status is shown on the e-Parcel client software?

    Answer The delivery status usually shows "Waiting Download", "Delivery Confirmed", "Item Opened" or "Item Moved" etc. in the "Status" column of inbox and outbox on the e-Parcel client software. Also, the delivery status will be auto-refreshed periodically.

    * Refer to the "Delivery Status List of e-Parcel VCN-CommCenter 8.0" (PDF).

      or, the section "Delivery Status List" in the e-Parcel VCN-CommCenter 8.0 Users manual.

    * Refer to the "Delivery Status List of e-Parcel VCN-AX 5.0 / 4.0" (PDF).

      or, the section "Delivery Status List" in the e-Parcel VCN-AX 5.0 / 4.0 Quick Guide.

    Question? Can I cancel an already transmitted data?

    Answer You can cancel the transmissions until the delivery status "Delivery Confirmed" shown in Outbox. But it is disabled when the delivery status "Item Opened" or "Item Moved" by recipients.

    * The transmission can be easily canceled by clicking the "Cancel Send" button on the Parcel Detail (Outbox Item) dialog of the e-Parcel client software.

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  3. QA For recipients: about receiving data

    4. Question? How do I download the transmitted data on the e-Parcel client software?

    Answer Without any operation for downloading, recipients can automatically begin downloading...more info.>>

    Question? How long does it store the unreceived data in the e-Parcel server through the e-Parcel service?

    Answer For 31 days. Downloading data must be made within 31 days from the date of item sent...more info.>>

    Question? How do I move (save) the attached files on the VCN-CommCenter 8.0 after delivery confirmed?

    Answer Recipients can move (save) the attached files/folders from Inbox...more info.>>

    * Refer to the section "Outbox - Receiving Parcel Detail" in the e-Parcel VCN-CommCenter 8.0 Users manual.

    Question? The software cannot start the receiving processes for new items. Or, the delivery status is not updated from "Waiting Download" displayed in the "Status" column of inbox.

    Answer Please confirm the following points that happen often. Your computer and network environment including proxy server may have any access control such as block or analysis of SSL connections to the e-Parcel service domains. In case of "Offline", refer to this Q&A page.

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  4. QA About operating and configuring client software

    5. Question? What is displayed as a sender/recipient name on the client software? Can I edit a display name?

    Answer The e-Parcel client software displays the "User Name" registered with the e-Parcel service. You can edit the "User Info" by yourself....more info.>>

    Question? If the system status is "Offline" when you start the e-Parcel client software.

    Answer You cannot send and receive any data using the e-Parcel client software without Internet connection. First, check your Internet connection to work in a computer...more info.>>

    Question? How do I reset the display window size and position of Inbox, Outbox, Address Book and etc. on the VCN-CommCenter 8.0 GUI?

    Answer Enable the configuration for reset of the display window when restarting VCN-CommCenter 8.0. The followings will guide you...more info.>>

    Question? To enable the "e-Mail Notification" function as necessary, how do I configure the "SMTP Server" settings?

    Answer The correct SMTP mail server configurations must be supplied in advance. It is recommended that you obtain information of SMTP mail server from your email application settings...more info.>>

    Question? Sending the e-mail notifications failed when items sent and received via the e-Parcel client software despite configuring the "e-Mail Notification" function.

    Answer Please confirm the following points that happen often. Your SMTP server may restrict domains of the notifier e-mail address not to allow for security...more info.>>

    Question? HotFolder and Automation function have been inoperative to automate sending and receiving despite configuring in VCN-AX 5.0/4.0.

    Answer Please confirm the following points that happen often. Logon account of the service for VCN-AX may be unauthorized to access the specified folders...more info.>>

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  5. QA About installing client digital certificate

    6. Question? How do I re-download my e-Parcel client digital certificate?

    Answer You can obtain your e-Parcel client digital certificate from this site. Visit the "e-Parcel enterprise Service Menu" webpage and then, click the "Download Client Certificate" button to login.

    Question? If you were rejected to access the URL of the "e-Parcel Secure Enterprise - Web Browser" (https://secure.e-parcel.ne.jp/) in spite of certificate installation completed.

    Answer Your client digital certificate may not have been installed correctly....more info.>>

    Question? Through the "Certificate Import Wizard", when I click "Finish" button on the step "Completing the Certificate Import Wizard", I have failed in installing a certificate in Windows with the error display.

    Answer It happens often that the local security policy or domain security policy of your company may not allow the certificate installation in Windows....more info.>>

    Question? The period of validity for the e-Parcel client digital certificate is expired.

    Answer Refer to the Notice webpage. In addition, it doesn't affect any data delivery through the e-Parcel software.

    Question? How can I check the expiration date of my digital certificates?

    Answer You can check the expiration date of your digital certificates by the following ways...more info.>>

    Question? How do I replace the digital certificate? (The update procedures)

    Answer To replace the previous digital certificate with new one, remove old certificate, import...more info.>>

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  6. QA About installing client software

    7. Question? Can I set up one e-Parcel ID to the e-Parcel client software in two or more computers?

    Answer No. One e-Parcel ID is NOT available to use in the multiple computers. One e-Parcel ID...more info.>>

    Question? At the end of the e-Parcel client software installation, the Warning "Client Certificate Not Found. Export flag of this certificate may not be enabled." dialog was shown without proceeding to auto-setup.

    Answer You may not set checked in the checkbox "Mark this key as exportable. This will allow you..." while the "Certificate Import Wizard" operation for the certificate installation in Windows...more info.>>

    Question? At the end of VCN-CommCenter 8.0 installation, the "Register ID Sharing" dialog was opened without proceeding to auto-setup.

    Answer No certificate installation found in Windows. To use the e-Parcel client software normally...more info.>>

    Question? At the end of the e-Parcel client software installation, the Error "Import Certificate Failed" dialog was shown without proceeding to auto-setup.

    Answer You may have used the client software of the previous version (VCN-CommCenter 7.0.7014 or earlier / VCN-AX 4.0.4005 or earlier)...more info.>>

    Question? When sign in Windows with another user account in a same computer, VCN-CommCenter 8.0 can be started, but it doesn't work without inbox and outbox display. Also, tool buttons are disabled.

    Answer You need to set up the client digital certificate. If you sign in Windows with another...more info.>>

    Question? How do I additionally set up to VCN-CommCenter 8.0 in a same computer when sign in Windows with another user account as well?

    Answer To use VCN-CommCenter 8.0 in a same computer with multiple Windows user accounts...more info.>>

    Question? Can I additionally set up another e-Parcel ID to use the multiple e-Parcel ID on the same VCN-CommCenter 8.0 GUI?

    Answer Yes, in the case of using the multiple e-Parcel ID on the same VCN-CommCenter 8.0 GUI...more info.>>

    Question? When I replace the computer with a new one, how do I reinstall to use the e-Parcel client software as well?

    Answer To replace the computer with a new one, install the latest version of the e-Parcel client software in a new computer and uninstall the existing e-Parcel client software from a previous computer...more info.>>

    Question? Can I update from the e-Parcel VCN-CommCenter 7.0 to ver.8.0?

    Answer Yes. Updating from VCN-CommCenter 7.0 to ver.8.0 is available. You just install ver.8.0 on the existing computer. The data delivery on ver.8.0 is also available as usual. Refer to this Q&A page to update.

    Question? How do I recover the inbox/outbox histories recorded in the existing VCN-CommCenter 8.0/7.0 when replacing the computer with a new one?

    Answer To migrate the inbox/outbox histories when replacing the computer with a new one...more info.>>

    Question? How do I recover the inbox/outbox histories recorded in the existing VCN-AX 5.0/4.0 when replacing the computer with a new one?

    Answer To migrate the inbox/outbox histories and the configurations when replacing the computer...more info.>>

    Question? How do I update the e-Parcel client software?

    Answer You can download the latest version of the e-Parcel client software from the "Download & Install Software" page of this site. The following steps...more info.>>

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Q&A Others

Question? On the "Only for users of VCN-CommCenter 6.0" webpage of this site, in the login screen opened by the "Download VCN-CommCenter 6.0" button, in spite of the correct e-Parcel ID and password provided, it was unable to login with the error display "The value you entered is not correct...". I can't get past the login screen.

Answer Your e-Parcel ID registered with the new e-Parcel server may NOT currently be used in VCN-CommCenter 6.0. In that case, to obtain the latest version of...more info.>>

Question? If I forget my own password, what should I do?

Answer In the case of e-Parcel ID which is the same as your e-mail address, you can request...more info.>>

Question? How do I edit the user information and password registered with the e-Parcel service?

Answer Visit the "e-Parcel Enterprise Service Menu" page of this site. Then, click the red button "e-Parcel Web Browser" to access...more info.>>

Question? How can I edit my e-Parcel ID which is currently used through the e-Parcel service?

Answer Upon your request, we usually edit the existing e-Parcel ID registered. After that, you will...more info.>>

Question? Can I use "the e-Parcel Secure Data Delivery Service - Enterprise - Software" oversea?

Answer Yes, this e-Parcel service for enterprise will be great advantage to not only inside Japan but also global business. We set up the e-Parcel data delivery servers in cooperation with overseas major data center and provide the service with high-speed delivery network through the e-Parcel satellite server in the world.

Question? For your inquiry or request about the e-Parcel service enterprise

Answer For your inquiry or request about the e-Parcel service for enterprise globally...more info.>>

Question? For technical inquiry and request from our customers

Answer For technical inquiry and request from our customers who have used the e-Parcel service...more info.>>

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