Q&A

Question? Is it possible to use one e-Parcel ID in two or more computers?

Answer No. An e-Parcel ID is NOT available to multiple computers. One e-Parcel ID must be setup in one computer only when you install the e-Parcel client software.

You must NOT setup a same e-Parcel ID (a same e-Parcel client certificate) on the e-Parcel client software of the multiple computers.

In case the situation of multiple installations, to use an e-Parcel ID in multiple computers will be not only license agreement issue but also the cause of any transmission problem.

The e-Parcel server usually authenticates the validity of user when the e-Parcel client software is polling automatically.

If you have installed and setup a same e-Parcel ID (a same client digital certificate) on the e-Parcel client software of multiple computers, the software with previous installation must be offline and dysfunctional. Also, it may cause download aborted if you have not received any items yet during previous installation. These would be downloaded no longer.

We are afraid that any problems caused by this situation being multiple installations are NOT included in our customer support. Therefore you must clearly understand your installation of e-Parcel ID for appropriate use.

[Please be sure to read below in case the situation of multiple installations]

* Under the situation of multiple installations, firstly uninstall the e-Parcel client software (e-Parcel VCN-CommCenter 7.0) from the other computers which you don't use. Access the Windows Start menu > All Programs >  e-Parcel > VCN-CommCenter 7.0 > and then click on the "Uninstall VCN-CommCenter 7.0".
(When uninstall the e-Parcel VCN-AX, access the Windows Start menu as well.)

* Under the situation of multiple installations, in case the status is "Offline" on the e-Parcel client software (e-Parcel VCN-CommCenter 7.0) in a computer which you wish to use usually, setup again. Access the menu Tools > Auto Setup on the VCN-CommCenter GUI. If the confirmation dialog shows "Previous installation found…", click the "OK" button to proceed. After auto-setup complete, confirm that the status is "Online" on the bottom-right of the VCN-CommCenter GUI.
(When re-setup the e-Parcel VCN-AX, right-click the e-Parcel icon on the taskbar to show the pop-up menu. Select the "Auto Setup" menu.)

* For more details in configuring and using software, download the users manual from this site and then refer.