Q&A

Question? How can I edit user information and password registered on e-Parcel service?

Answer Click the menu "e-Parcel Enterprise Service Menu" of this site, and then click the red button "e-Parcel Web Browser" to access the URL for e-Parcel Secure Enterprise - Web Browser.

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Procedure How to edit the registered user information and password
  1. * Attention: To access the "e-Parcel Secure Enterprise - Web Browser", you must be required to install your client digital certificate on OS or web browser of a computer.

    * Usually our customers have installed (imported) a client digital certificate on Windows (IE) when the first software installation. So proceed to the following procedure.

    * If you need to install a certificate, re-download your e-Parcel client digital certificate from this site.

  2. 1. Access your web browser, Windows Internet Explorer (IE). Visit the URL for "the e-Parcel Secure Enterprise - Software Download Site".

    URL (This web site): https://www.e-parcel.ne.jp/

  3. 2. Click the menu "e-Parcel Enterprise Service Menu". See the page appeared and then click the red button "e-Parcel Web Browser" to easily access the URL for "e-Parcel Secure Enterprise - Web Browser".

  4. 3. The "Confirm Certificate" dialog appears. Select your client digital certificate installed and then click the "OK" button.

  5. 4. The "e-Parcel Secure Enterprise - Web Browser" window opens.

    * If it happened that your access the URL of the "e-Parcel Secure Enterprise - Web Browser" is denied in spite of certificate installation completed, visit and carefully read this Q&A page of this site.

  6. 5. Click the "User Info" on the top navigation menu. As necessary, it allows you to edit your user information (User name, Company name, Contact Tel and etc.) and change password.

  7. About password

    When you wish to change your own password, enter a new password on both "New Password" and "New Password (re-enter)" fields, and then click the "Update" button. A password must be input using half-width alphanumeric, using more than 6 characters but less than 20. Note that password is case-sensitive, and contains no spaces.

    * The "Password Protect" function is disabled ("No") with initial setting. Once the "Password Protect" function has been enabled ("Yes"), it must be required to authenticate a login password when the e-Parcel client software login to the e-Parcel server. Therefore you must configure the "Login Password" in the e-Parcel client software.
    (When you access the URL for "e-Parcel Secure Enterprise - Web Browser", the "Authentication Required" dialog will also appear prompting to input e-Parcel ID and login password.)

    * Warning: Only for users who the "Password Protect" function has been enabled ("Yes").
    If e-Parcel "Password Protect" function has been set "Yes" and when an e-Parcel password is changed on the "User Info" menu of e-Parcel Secure Enterprise - Web Browser, for re-authenticating, you also must configure new login password in the e-Parcel client software. Carefully follow the procedure just below.

    [For users of VCN-CommCenter 7.0] On the VCN-CommCenter GUI, click the "Display Name" field (Default: your e-Parcel ID) on the tree view. The User Configuration window is displayed. Enter new password in the "Login Password" field and then click the "Save" button. Confirm the "Online" displayed on the bottom-right of the VCN-CommCenter GUI.

    [For users of VCN-AX 4.0/4.5] Open the VCN-AX 4.0/4.5 management console and then click the menu "Authorization (Credential)". The Credential window is displayed. Enter new password in the "Password (option)" field and then click the "Login" button. Confirm the "Online" displayed on the "System Status" field of the Credential window.

    It is completed to configure new password in the e-Parcel client software for re-authenticating.

    * For more details in configuring and using software, download the users manual from this site and then refer.

    About user name

    The "User Name" of User Info is displayed automatically as "Sender name" and "Recipient name" on inbox, outbox and address book of the e-Parcel client software. When you wish to change your user name, edit a user name on both fields "first name (the upper field)" and "last name (the lower field)", and then click the "Update" button. The fields "first name" and "last name" of a user name must be input using less than 60 characters each.
    (For example, John Parcel as "first name" and Design department as "last name" are inputted.)

  8. 6. When the necessary changes are made, click the "Update" button to take effect.

  9. * In case that the "User Name" is changed on the "User Info" menu of e-Parcel Secure Enterprise - Web Browser, this change will automatically take effect to display on inbox, outbox and address book of your client software after you send an item to that e-Parcel ID or receive an item from that e-parcel ID.

  10. * For more details in configuring and using software, download the users manual from this site and then refer.

    * For more details in "The e-Parcel Secure Enterprise - Web Browser", refer to the section "Appendix" of the "e-Parcel VCN-CommCenter 7.0 Users manual".