If you were rejected to access the URL of the "e-Parcel Secure Enterprise - Web Browser" (https://secure.e-parcel.ne.jp/) in spite of certificate installation completed.

 Your client digital certificate may not have been installed correctly. First, ensure that your client digital certificate has been installed in Windows as per the illustration below using the Windows interface.

[If your certificate installation was not correct]

Please try again to download and install your client digital certificate.

To redownload a certificate from this website, visit the "e-Parcel Enterprise Service Menu" webpage, click the "Download Client Certificate" button and then review the instructions described on the webpages.

[When your certificate has been installed correctly]

If it still doesn't work in spite of the correct certificate installation, additionally confirm the settings of your computer or network environment about some points that happen often described in the lower contents of this webpage.

(For example, in the case of configuring the access control such as block or analysis of SSL connections to the domains of our service in your proxy server, firewall, any applications for security measures or etc.)

  For more details, click here!

 When your certificate has been installed correctly according to the check above 

1. * If you are still rejected to access the URL through the browser application in spite of the correct certification path as per the above illustration, additionally confirm the following points that happen often.

2. For your information [How to open the "Internet Properties (Internet Options)" dialog in Windows]

   Windows "Start" > All > Windows Tools (System) > Control Panel > Network and Internet > "Internet Options".

   Or, Windows "Start" > "Settings" (gear icon) > Network & Internet > Advanced network settings > Related settings "Internet Options".

   *For more information, get help out of Windows.

   1. To access the e-Parcel server through the browser application, the browser application must be compatible with TLS 1.2 or later. Confirm the Internet settings of your browser appreciation or computer.

   Open Windows "Internet Properties" dialog > Advanced tab > Settings pane. You can confirm the settings listed for the Internet.

   * For Windows 11: The "Internet Properties" dialog > Advanced tab > Settings pane. Under the "Security" category, please be sure that the check boxes "Use TLS 1.2" and "Use TLS 1.3" must be set checked. (If the check box "Use SSL 3.0" has been checked, set unchecked.) And then, restart your computer to take effect.

   * For Windows 10: The "Internet Properties" dialog > Advanced tab > Settings pane. Under the "Security" category, please be sure that the check box "Use TLS 1.2" must be set checked. (If the check box "Use SSL 3.0" has been checked, set unchecked.) And then, restart your computer to take effect.

   * For Windows 8 or earlier: The "Internet Properties" dialog > Advanced tab > Settings pane. Under the "Security" category, please be sure that the check box "Use TLS 1.2" must be set checked. (If the check boxes "Use SSL 2.0" and "Use SSL 3.0" have been checked, set unchecked.) And then, restart your computer to take effect.

   2. Your browser appreciation, computer and your network environment with proxy server, firewall, any applications for security measures or etc. may have any access control such as block or analysis of SSL connections to the e-Parcel service domains. Check your computer or network environment. You may need the network setting changes to allow (exclude from target) HTTPS protocol communications [Port=443] to the e-Parcel service domains below.

   * For your browser appreciation and computer:
   Open Windows "Internet Properties" dialog > Security tab > select the zone "Trusted sites" > "Sites" button. The "Trusted sites" dialog is opened. Input [https://*.e-parcel.com] in the "Add this Web site to the zone." column and click "Add" button. You also need to add one more site [https://*.e-parcel.ne.jp]. When you confirm that the correct URL have been listed additionally in the "Web sites" column, click the "Close" button. To close the "Internet Options" dialog, click the "OK" button.

   * For your network environment with proxy server, firewall, any applications for security measures or etc.:
   Please ask your network administrator to allow (exclude from target) HTTPS protocol communications [Port=443] to the e-Parcel service domains as of [https://*.e-parcel.ne.jp] and [https://*.e-parcel.com] (The wildcard domain: The asterisk mark [*] would be replaced with a name of multiple servers via the e-Parcel service.).

   * If you are not clear about that, would you please consult your network administrator to modify the network settings?

   3. When your browser or computer is configured a proxy server, confirm that your proxy server information is correctly configured.

   Click Windows "Start" > "Settings" (gear icon) > Network & Internet > "Proxy" through the Settings app.
   You can confirm your proxy server settings.

   * Different way [How to open the "Proxy" dialog through Microsoft Edge]

   Click […] (Settings and more) on the upper-right of Edge. Select "Settings" (gear icon) > System and performance > System > Open proxy settings > "Proxy" through the Settings app.

   * Different way [How to open the "Proxy" dialog from Windows "Internet Properties" dialog]

   Windows "Start" > All > Windows Tools (System) > Control Panel > Network and Internet > Internet Options > The "Internet Properties" dialog > "Connections" tab > "LAN settings" button > The "Local Area Network (LAN) Settings" dialog > "Proxy server"

   Or, Windows "Start" > "Settings" (gear icon) > Network & Internet > Advanced network settings > Related settings "Internet Options" > The "Internet Properties" dialog > "Connections" tab > "LAN settings" button > The "Local Area Network (LAN) Settings" dialog > "Proxy server"

   * If your network is configured a proxy server that requires user authentication, prepare user name and password for the proxy server authentication.

   * Additionally, if using the proxy server with NTLM or Integrated Windows Authentication, leave blank the proxy user name and password when proxy authentication is required. (Therefore, when it is not given any proxy credentials, Windows Single Sign On function will work to automatically apply Windows user account name and password for authentication. However, if proxy authentication is required again depending on your network environment despite in blank, or if the error message "Proxy Authentication Failed / Proxy Authentication Rejected" may appear, your "Windows user account name@domain" as a user name and password are required to input.)

   * If you are not sure of the correct proxy server information, ask your network administrator to obtain the correct information.

   4. If you are reading this webpage while installation procedures STEP 5 of this site:

   It seems that your certificate installation has been completed correctly. For the present, try the next STEP 6 to proceed.

   * However, on the STEP 6, if your browser or computer has been configured a proxy server, it is required to configure the correct proxy server information. The wrong proxy server settings cause the client software to be offline after auto-setup. Because the "Auto Setup" function of e-Parcel client software will automatically detect your certificate and network settings from Windows. If you are not sure of the proxy server information, obtain the correct information to ask your network administrator.

   * If your network is configured a proxy server that requires user authentication, the "Proxy Authentication Required" dialog will appear. Input user name and password and then click the "OK" button to authenticate. If you forget user name and password for the proxy server authentication, contact your company's network administrator to obtain the correct information.

   * Additionally, if using the proxy server with NTLM or Integrated Windows Authentication,
   
   [For users of VCN-CommCenter 7.0 or later] Leave blank all in the "Proxy Authentication Required" dialog. (Therefore, when it is not given any proxy credentials, Windows Single Sign On function will work to automatically apply Windows user account name and password for authentication. However, if you run the previous version 7.0.7012 or earlier, if the "Proxy Authentication Required" dialog appears again depending on your network environment despite in blank, or if the error message "Proxy Authentication Failed / Proxy Authentication Rejected" may appear, your "Windows user account name@domain" as a user name and password are required to input.)
   
   [For users of VCN-AX 4.0 or later] Input your "Windows user account name@domain" as a user name and password in the fields of authentication information (User name, Password).

   * Additionally, on the STEP 6, if your computer or network environment may have any access control such as block or analysis of HTTPS protocol communications [Port=443] to the e-Parcel service domains as of
   [https://*.e-parcel.ne.jp] and [https://*.e-parcel.com] (The wildcard domain: The asterisk mark [*] would be replaced with a name of multiple servers via the e-Parcel service.), those cause the client software to be offline after auto-setup. When happened, confirm your computer or network environment including the settings of your proxy server or any applications for security measures. If you are not clear about that, would you please consult your network administrator to modify the network settings?