Q&A

Question? How can I update the e-Parcel client software?

Answer You can obtain the latest version of the e-Parcel client software from this web site. Click the menu "Download & Install Software". The following steps will guide you in updating the e-Parcel client software.

* This procedure below is shown in case of using a same e-Parcel ID and same client software on a same computer continuously.

* When you wish to change to a new computer, please newly install the e-Parcel client software and configure in a new computer. In this case, note that you must uninstall (delete) the existing software from old computer. (Access from the Windows "Start" menu > [All Programs] > e-Parcel > [software name] > Uninstall VCN-xxxxx)
Attention: One e-Parcel ID is NOT available to multiple computers.

* Attention: For the existing ver.4.5 users, the VCN-AX 4.5 has been upgraded to ver.5.0. However, updating from the existing ver.4.5 to ver.5.0 is NOT available. Therefore, the database format has been changed. We are afraid that you can not recover the inbox/outbox histories and settings of the existing ver.4.5 in a computer. Please newly install ver.5.0 and configure in a computer. Refer to the procedures in the following Q&A page.
For more details, refer to the e-Parcel VCN-AX 4.0 or later Quick Guide.

Procedure How to update the e-Parcel client software 
  1. Start your computer in which the existing e-Parcel client software runs.

    Let's install the latest version of the e-Parcel client software.

    * In case of using a same e-Parcel ID on a same computer continuously upon software update, you don't need to install (import) your client digital certificate (SHA2) again in Windows.

    * Attention: Please be advised that you should not start to update the software while the existing e-Parcel software is processing to upload and download data. Wait for the data deliveries to be confirmed to upload and download.

  1. 1. Launch Microsoft Internet Explorer (IE).

    Access Windows 10 "Start" menu > Windows Accessories > Internet Explorer.

    Visit the URL for "the e-Parcel Secure Enterprise - Software Download Site".

    URL (This web site):https://www.e-parcel.ne.jp/

  2. 2. Click the menu "Download & Install Software". See the page appeared and then click the "Download e-Parcel Software" button.

  3. 3. On STEP 1 page, logon with your e-Parcel ID and password.

  4. 4. On STEP 2 page, select the same client software as before, and then click Next.

    * Note that you must carefully select the same client software as before (VCN-CommCenter 7.0/8.0 users→ver.8.0 / VCN-AX 4.0 users →ver.4.0 / VCN-AX 5.0 users→ver.5.0).

  5. 5. On STEP 3 page, check the security of this web site and then click Next.

  6. * Usually skip STEP 4. Click Next to proceed to "STEP 6. Download Software" page.

    6. (As needed) On STEP 4 page, click Download to open your client digital certificate and then install (import) in Windows by following the procedure.

  7. * Usually skip STEP 5. Click Next to proceed to "STEP 6. Download Software" page.

    7. (As needed) On STEP 5 page, access the "e-Parcel Web Browser" to edit your user information.

  8. 8. On STEP 6 page, click Download to obtain the executable file for the latest client software.

    When your web browser prompts you for what to do with the file, select "Save" it to desktop etc. of your computer where is easy to find.

  9. 9. On STEP 6 page, follow the [Instruction for installing e-Parcel Client Software] to begin software installation. (Usually, after the existing software has been deleted automatically , the latest software installation will begin.)

    * In the beginning of installation, when the existing software is running, if it doesn't shutdown and then doesn't begin uninstalling automatically, you may need to shutdown (exit) manually the existing e-Parcel client software. See just below.

    [For VCN-CommCenter 7.0 or later]

    To shutdown VCN-CommCenter, access the VCN-CommCenter menu bar "File" > "Exit".

    [For VCN-AX 4.0 or later]

    ①Stop the "Service" in the Windows interface.

    * Access the Windows 10 "Start" menu > "Windows Administrative Tools" > "Service". In the Services pane, select the "e-Parcel VCN-AX 5.0/4.0" listed and then stop the service.

    * Access the Windows "Start" menu > "Control Panel" > "System and Security" > "Administrative Tools" > "Services". In the Services pane, select the "e-Parcel VCN-AX 5.0/4.0" listed and then stop the service.

    ② Exit the "VCN-AX Manager".

    Right-click the icon "e-Parcel VCN-AX x.x" in the Windows taskbar notification area to open the pop-up menu. Select "Exit".

    * For Windows 10: If the e-Parcel icon will not be shown in the taskbar notification area, right-click on the taskbar then select the "Taskbar settings" from the menus appeared. (Or, access the Windows 10 "Start" menu > Windows System > Control Panel > Appearance and Personalization > Taskbar and Navigation) In the pane "Taskbar", locate the "Notifications Area", click on the "Select which icons appear on the taskbar". The "VCN-AX Manager [e-Parcel VCN-AX]" will be listed. Change this setting to "On"

    * For Windows: If the e-Parcel icon will not be shown in the taskbar notification area, click the arrow next to the notification area on the taskbar. (Or, access the Windows "Start" menu > Control Panel > Appearance and Personalization > "Customize icons on the taskbar") In the pane "Notifications Area Icons" of Windows taskbar, select the "VCN-AX Manager [e-Parcel VCN-AX]" from the list and then change this setting to the "Show icon and notifications".

  10. 10. When installation finished, the latest e-Parcel client software will automatically launch. Confirm that the status is "Online" on the client software.

    * If the status is "Offline", "Proxy Authentication Failed" or any other error status on the client software, refer to this Q&A page and check carefully.

  11. You complete to update the e-Parcel client software successfully.

    * For more details in configuring and using software, download the users manual from this site and then refer.

    * For any inquiry or request, please contact the e-Parcel Customer Support by e-mail (support@e-parcel.co.jp) with your e-Parcel ID specified. We are afraid that we will reply to you by e-mail in the business hours (Mon-Fri 9:00-17:00JST).