Q&A

Question? How do I update the e-Parcel client software?

Answer You can download the latest version of the e-Parcel client software from the "Download & Install Software" page of this site. (Or, click the button below on this webpage.) The following steps will guide you in updating the e-Parcel client software.

* Note that you should operate the procedures below introduced in this webpage in the case of updating the same client software using the same e-Parcel ID in the same computer continuously as well.

* For your information, due to alteration of our contract, if the existing VCN-AX ver.4.0 users change to another product ver.5.0, unless there is some particular reason, we recommend the operation procedures for just newly installing VCN-AX 5.0 and reconfiguring.
(In regards to the migration of the existing inbox/outbox histories and the configurations from VCN-AX ver.4.0 to ver.5.0 in the same computer continuously as well, please note that the performance is not completely guaranteed. We are afraid that any problem caused by the migration is not included in our customer support. Hereafter, you are responsible for operating the migration procedures introduced in the followings. Before starting the operations described below in this webpage, uninstall (delete) the existing VCN-AX 4.0. And furthermore, you must remember to rename a parent folder including "Database folder (\db) & Data folder (\data)" from [C:\e-Parcel\VCN-AX 4.0] to [C:\e-Parcel\VCN-AX 5.0]. Then, start the operations below to install VCN-AX 5.0.)

* In the case of replacing the computer with a new one, please newly install the e-Parcel client software and configure in a new computer. In that case, take the operation procedures introduced in this Q&A page. In addition, note that you should uninstall (delete) the existing software from the previous computer.
*Attention: The e-Parcel service has adopted the client digital certificate for mutual recognition between the server and a client. (Authentication) Therefore, one e-Parcel ID is NOT available to use in the multiple computers. One e-Parcel ID must be setup on the e-Parcel client software in only one computer. The details are described in this Q&A page.
In Old PC, select the Windows "Start" menu > e-Parcel > Uninstall VCN-xxxxx
*For Windows 8 or earlier: "Start" menu > All Programs > e-Parcel > [software name] > Uninstall VCN-xxxxx

* Attention: For the existing ver.4.5 users, the VCN-AX 4.5 has been upgraded to ver.5.0. However, updating from the existing ver.4.5 to ver.5.0 is NOT available. Because the database format has been changed. We are afraid that you cannot recover the inbox/outbox histories and the configurations of the existing ver.4.5. Please newly install ver.5.0 and configure in a new computer. Take the operation procedures introduced in this Q&A page. Or, refer to the e-Parcel VCN-AX 5.0 / 4.0 Quick Guide in detail.

Procedure How to update the e-Parcel client software 

  1. Start a computer in which the existing e-Parcel client software runs.

    Let's install the latest version of the e-Parcel client software.

    * In the case of updating the same client software using the same e-Parcel ID in the same computer continuously, you don't need to install (import) your client digital certificate (SHA2) again in Windows. Because you have already done that when starting the e-Parcel service.

    * Attention: Please be advised that you should start the following procedures after uploading and downloading data have been confirmed on the e-Parcel software in a computer.

  • 1. Click the button just below to start the procedures. (STEP 1～3 & 6 on the webpage)

    The detailed instructions will be shown in figures at each step after login to the e-Parcel download site.

    Download Software

  • 2. On STEP 1 page, login with your e-Parcel ID and password.

  • 3. On STEP 2 page, select the same client software as before, and then click Next.

    * Note that you must carefully select the same client software as before (VCN-CommCenter 7.0/8.0 users→ver.8.0 / VCN-AX 4.0 users →ver.4.0 / VCN-AX 5.0 users→ver.5.0).

  • 4. On STEP 3 page, check the security of this site and then click Next.

  • * STEP 4 operation is Not required if you have already done using the same e-Parcel ID in the same computer with the same Windows user account. Click Next to proceed to "STEP 6. Download Software" page.

    5. (As needed) On STEP 4 page, click Download to open your client digital certificate and then install (import) in Windows by following the procedure.

  • * STEP 5 operation is Not required if you have already done using the same e-Parcel ID. Click Next to proceed to "STEP 6. Download Software" page.

    6. (As needed) On STEP 5 page, visit the "e-Parcel Web Browser" to edit your user information and change a password.

  • 7. On STEP 6 page, click Download to save the executable file for the latest version of the e-Parcel client software. If the browser prompts you for what to do with the file, select "Save".

    Then, click "Open file" shown on the browser. Or double-click the executable file to open.

  • 8. On STEP 6 page, follow the [Instruction for installing e-Parcel Client Software] to begin the software installation. (Upon automatically uninstalling the existing software, it normally begins the latest software installation.)

    * While the existing software was being started, it may require your permission to automatically exit and restart the program in the beginning of installation. In that case, click OK to proceed the process. Upon automatically uninstalling the existing software, it will begin the latest software installation.

    * If it doesn't automatically exit the program although you click OK according to the above, you need to exit it manually by the operation just below. Then, begin installing.

    [For VCN-CommCenter 7.0 or later]

    To exit VCN-CommCenter, select the VCN-CommCenter menu bar "File" > "Exit".

    [For VCN-AX 4.0 or later]

    ①Stop the "Service" in the Windows interface.

    * For Windows 10 or later, select the Windows "Start" menu > "Windows Administrative Tools" > "Service". In the Services pane, select the "e-Parcel VCN-AX 5.0/4.0" listed and then stop the service.

    * For Windows 8 or earlier, select the Windows "Start" menu > "Control Panel" > "System and Security" > "Administrative Tools" > "Services". In the Services pane, select the "e-Parcel VCN-AX 5.0/4.0" listed and then stop the service.

    ② Exit the "VCN-AX Manager".

    On Windows taskbar, in the notification area, right-click the icon "e-Parcel VCN-AX x.x" (grayed-out effect), then select "Exit" from pop-up menu.

    * For Windows 10 or later: If Windows does not show the e-Parcel icon in the notification area on the taskbar, right-click on the taskbar, then select "Taskbar settings" from menu. (Or, click Windows "Start" menu > Windows System > Control Panel > Appearance and Personalization > Taskbar and Navigation) On the Settings "Taskbar" window, under "Notifications Area", click "Select which icons appear on the taskbar". The icons list is displayed. Turn on the "VCN-AX Manager x.x" toggle to apply change to "On".

    * For Windows 8 or earlier: If Windows does not show the e-Parcel icon in the notification area on the taskbar, click the arrow next to the notification area on the taskbar. (Or, click Windows "Start" menu > Control Panel > Appearance and Personalization > "Customize icons on the taskbar") On the "Notifications Area Icons" dialog, change the "VCN-AX Manager x.x" to "Show icon and notifications" as the behavior.

  • 9. When installation finished, the latest e-Parcel client software automatically get started. Confirm that it should normally show the system status "Online".

    * If the system status is "Offline", "Proxy Authentication Failed" or any other error status on the client software, refer to this Q&A page and check carefully.

  • You complete to update the e-Parcel client software successfully.

    * For more details in configuring and using software, download the users manual from this site and then refer.

    * For any inquiry or request, please contact the e-Parcel Customer Support by e-mail (support@e-parcel.co.jp) with your e-Parcel ID specified. We are afraid that we will reply to you by e-mail in the business hours (Mon-Fri 9:00-17:00JST).