Q&A

Question? Is it available multiple Windows logon user accounts to use VCN-CommCenter 7.0 in one computer?

Answer Yes, in case that multiple Windows logon user accounts use the VCN-CommCenter 7.0 in one computer, First, log on to Windows with the first user account and complete to install both the client digital certificate and software (e-Parcel VCN-CommCenter 7.0) as usual. Please be sure that the first Windows logon user account must choose the "Anyone who uses this computer (all users)" button while software installation.

* The software installation must be done once with only the first Windows logon user account.

Next, log on to Windows with another user account and install only the client digital certificate on Windows. Then, just auto-setup on the existing VCN-CommCenter 7.0.

For more details, please carefully read and take the procedures below.

* Caution !!: Please be sure to read below when multiple Windows logon user accounts use VCN-CommCenter 7.0 in one computer.
Double startup of a program is NOT available in one computer.

For example, while VCN-CommCenter 7.0 is running with user account A, if a user try to start VCN-CommCenter 7.0 with user account B in a same computer by means of user switching on Windows or multiple log-on function on Windows Server OS, VCN-CommCenter 7.0 with user account B dose NOT get started with just showing the Information dialog "VCN-CommCenter is already running". Therefore, only the first user can get starting VCN-CommCenter 7.0 as a program in one computer. (Solution: After the first user signs out or exits (shutdown) VCN-CommCenter 7.0 (End the application process from a current user), another logon user account can start the application within a same computer.)

1 How to install with the first logon user account (Log on to Windows with "user account A") 
  1. The first Windows logon user account (hereinafter referred to as the "user account A")

    * Install the client software once in one computer with only the first Windows logon user account A.

  2. 1. Start a computer and then log on to Windows with "user account A".

  3. 2. To begin to install both the client digital certificate and e-Parcel VCN-CommCenter 7.0 with "user account A", access your web browser; Windows Internet Explorer (IE).

    Visit the URL for the "e-Parcel software download site".

    URL (This web site): https://www.e-parcel.ne.jp/

  4. 3. Click the menu "Download & Install Software". See the page appeared and then click the "Download e-Parcel Software" button.

  5. 4. Follow the instruction of STEP 1~6 on the web "e-Parcel software download site".

    * Attention: At STEP4, when the "Certificate Import Wizard" will show a password required window while installation of client digital certificate, you must place a check in the box "Mark this key as exportable. This will allow you to back up or transport your keys at a later time." (* If you forget to place a check here, you will NOT proceed to auto-setup a client digital certificate on the e-Parcel software later.)

  6. 5. At STEP6, let's begin to install the client software.

    * In case of using VCN-CommCenter 7.0 with multiple logon user accounts of Windows on a same computer, if you change the following ①folder and ②folder (Database: \db · Data storage: \data) to the different folders for installation, please be sure that multiple logon user accounts of Windows must hold permissions to "Modify" the folders changed.
    ①Destination folder as initial location: C:\Program Files-Parcel\VCN-CommCenter 7.0
    ②Database and Data storage folder as initial location: C:-Parcel\VCN-CommCenter

    * Attention: At STEP6, when the InstallShield Wzard "Ready to Install the Program" will show two buttons "Anyone who uses this computer (All users)" and "Only for me (user account A)" for installation of the client software, you must choose the "Anyone who uses this computer (All users)" to begin installation.

  7. 6. When software installation complete, the "Install Shield Wizard Completed" dialog appears. Confirm that the "Launch the program" box must be placed a check, and then click the "Finish" button.

  8. 7. The auto-setup function of e-Parcel VCN-CommCenter 7.0 will begin.

    * At this time, if the "Select a Certificate" dialog appears, select carefully a client certificate of your e-Parcel ID and then click the "OK" button to begin auto-setup.
    [For Windows 10] Click "More choices" on the "Select a Certificate" dialog to view all certificates. Then, select one.

    The e-Parcel client software is automatically configured to detect your certificate and network settings from Windows (IE).

    * If your network is set proxy server that requires user authentication, a "Proxy Authentication Required" dialog must appear. Enter your proxy user name and password and click the "OK" button to authenticate. If you forget your proxy user name and password to authenticate, obtain the appropriate information to ask a network administrator in your company.

    * Additionally, if using NTLM proxy-authorization, set blank in all fields of authentication information (User name, Password, Remember…) of the "Proxy Authentication Required" dialog. Then click the "OK" button. (Therefore VCN-CommCenter 7.0 provides the function to automatically detect Windows logon user account name and password for NTLM proxy authentication if it is not given any authentication info. However, if you run the previous version 7.0.7012 or lower, a "Windows logon user account name@domain" as user name and password must be required to input.)

  9. 8. When auto-setup complete, it will display new folder tree of your e-Parcel ID (Client digital certificate) on the left side of VCN-CommCenter GUI.

    Once "Online" is shown on the bottom-right of GUI, it's successfully running.

    * If the status is "Offline" on the bottom-right of the VCN-CommCenter GUI, refer to this Q&A page and check carefully.

  10. 9. The e-Parcel client software is ready for use with "user account A".

    You must exit (shutdown) VCN-CommCenter 7.0. Access the menu "File" > "Exit" on the VCN-CommCenter GUI.

    * Note: Please be sure that double startup of a program is NOT available on a same computer when you use VCN-CommCenter 7.0 with multiple logon user accounts of Windows.

  11. 10. After VCN-CommCenter 7.0 shutdown, log off from Windows with "user account A".

  12. Next, proceed to the procedures for another logon user account (for "user account B").

    * In case that same e-Parcel ID (Client digital certificate) is setup on VCN-CommCenter 7.0 when log on to Windows with "user account A" and "user account B" on a same computer, it is available to share the histories of inbox and outbox with multiple logon user accounts.

    * An e-Parcel ID is NOT available to multiple computers. One e-Parcel ID must be setup in one computer only when the e-Parcel client software is installed.

    * For more details in configuring and using software, download the users manual from this site and then refer.

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2 How to setup with another logon user account (Log on to Windows with "user account B") 
  1. The second Windows logon user account (hereinafter referred to as the "user account B")

    * Install only the client certificate to just auto-setup the existing software in a same computer with the second Windows logon user account B and more.

  2. 1. On a same computer, log on to Windows with "user account B".

  3. 2. To begin to install only the client digital certificate on Windows (IE) with "user account B", access your web browser; Windows Internet Explorer (IE).

    Visit the URL for the "e-Parcel software download site".

    URL (This web site): https://www.e-parcel.ne.jp/

  4. 3. Click the menu "e-Parcel Enterprise Service Menu". See the page appeared and then click the "Download Client Certificate" button.

  5. 4. The [STEP1. Login] page: input e-Parcel ID and password, and then click the "Login" button.

    * When login to the site, you must input an e-Parcel ID used at the time of log on to Windows with "user account B". Both e-Parcel ID same as "user account A" and another e-Parcel ID are available to setup the client digital certificate in case of a same computer.

  6. 5. Follow the instruction of STEP 2~6 on the web site.

    * Attention: At STEP4, when the "Certificate Import Wizard" will show a password required window while installation of client digital certificate, you must place a check in the box "Mark this key as exportable. This will allow you to back up or transport your keys at a later time." (* If you forget to place a check here, you will NOT proceed to auto-setup a client digital certificate on the e-Parcel software later.)

  7. 6. At STEP6, let's begin to auto-setup the client software.

    To launch the existing VCN-CommCenter 7.0, double-click the "e-Parcel 7.0" shortcut icon on the desktop.

    * If the client software is running as background application, the Information dialog "VCN-CommCenter is already running." appears. Click the "OK" button.

  8. 7. The VCN-CommCenter GUI opens. (The first time you setup VCN-CommCenter 7.0 with "user account B", it doesn't display any folder tree on the left side.)

    Access the menu Tools > Auto Setup on the VCN-CommCenter GUI.

    * At this time, if the "Select a Certificate" dialog appears, select carefully a client certificate of your e-Parcel ID and then click the "OK" button to begin auto-setup.
    [For Windows 10] Click "More choices" on the "Select a Certificate" dialog to view all certificates. Then, select one.

  9. 8. The message "Setup is Processing…" appears while the e-Parcel client software is automatically configured to detect your certificate and network settings from Windows (IE).

    * If your network is set the proxy server that requires user authentication, the "Proxy Authentication Required" dialog will appear. Input your proxy user name and password and then click the "OK" button to authenticate. If you forget your proxy user name and password to authenticate, contact your company's network administrator to obtain the correct information.

    * Additionally, if using NTLM proxy-authorization, set blank in all fields of authentication information (User name, Password, Remember…) of the "Proxy Authentication Required" dialog. Then click the "OK" button. (Because VCN-CommCommCenter 7.0 provides the function to automatically detect Windows logon user account name and password for NTLM proxy authentication when any authentication information have not been given. However, if you run the previous version 7.0.7012 or lower, a "Windows logon user account name@domain" as user name and password must be required to input.)

  10. 9. When auto-setup complete, it will display new folder tree of your e-Parcel ID (Client digital certificate) on the left side of VCN-CommCenter GUI.

    Once "Online" is shown on the bottom-right of GUI, it's successfully running.

    * If the status is "Offline" on the bottom-right of the VCN-CommCenter GUI, refer to this Q&A page and check carefully.

    * In case that same e-Parcel ID (Client digital certificate) is setup on VCN-CommCenter 7.0 when log on to Windows with "user account A" and "user account B" on a same computer, it is available to share the histories of inbox and outbox with multiple logon user accounts.

    * An e-Parcel ID is NOT available to multiple computers. One e-Parcel ID must be setup in one computer only when the e-Parcel client software is installed.

  11. 10. The e-Parcel client software is ready for use with "user account B".

    After that, if you wish to use VCN-CommCenter 7.0 with "user account A" or other logon user accounts, you must exit (shutdown) VCN-CommCenter 7.0. Access the menu "File" > "Exit" on the VCN-CommCenter GUI.

    * Note: Please be sure that double startup of a program is NOT available on a same computer when you use VCN-CommCenter 7.0 with multiple logon user accounts of Windows.

  12. 11. After VCN-CommCenter 7.0 shutdown, log off from Windows with "user account B".

  13. 12. Furthermore with one more logon user account, to use VCN-CommCenter 7.0, repeat this procedure "How to setup with another logon user account" again.

  14. You have done all procedures to setup VCN-CommCenter 7.0 with multiple logon user accounts on a same computer. Thank you!

    * For more details in configuring and using software, download the users manual from this site and then refer.