Q&A

Question? How can I download an already transmitted data on the e-Parcel client software?

Answer Without recipient's operation, it can automatically begin downloading the transmitted data when the e-Parcel client software has been running and being online.

The e-Parcel client software is automatically polling to the e-Parcel server at regular intervals for checking the transmitted data to your e-Parcel ID. (Initial value: 5 minutes auto polling intervals)

Or the "Reload" button of the VCN-CommCenter GUI is also provided for real time checking the transmitted data.

(For VCN-AX 4.0 or later: On the VCN-AX management console, the "Reload" button of Inbox and Outbox are also provided for real time checking the transmitted data.)

When the e-Parcel client software detects the transmitted data to your e-Parcel ID (the uploaded or uploading items) by polling to the e-Parcel server, it will automatically begin downloading the items. Once the delivery status is updated to the "Delivery Confirmed" in Inbox, the transmissions have been successfully completed.

From the delivery status "Delivery Confirmed" onward, you can open and move (save) the attachments of inbox items on the VCN-CommCenter GUI.

(For VCN-AX 4.0 or later: When the receive automation function configured, it will automatically move the attachments of inbox items to a destination folder assigned just after being "Delivery Confirmed".)

* The e-Parcel secure data delivery service provides the streaming communication that doesn't put the load on the communication terminals and the servers via Intranet, and doesn't accumulate data in the route on the way.

Procedure For example: Inbox of e-Parcel VCN-CommCenter 7.0 or later  

For recipients, the receiving items are listed up in Inbox of the VCN-CommCenter GUI.

* [For VCN-CommCenter 7.0 or later] If the VCN-CommCenter is not running, double-click the shortcut icon "e-Parcel x.x" on the desktop to run. The VCN-CommCenter GUI will open.

* [For VCN-AX 4.0 or later] If the VCN-AX management console is not opened, double-click the shortcut icon "VCN-AX x.x" on the desktop. (Or, right-click the notification area icon "e-Parcel VCN-AX x.x" on the taskbar and then select the "Open" from the pop-up menu.) The Management Console window will open through the default web browser application.
Attention: To open the VCN-AX Management Console must require starting the service "e-Parcel VCN-AX".

Double-click a receiving item of Inbox. The receive "Parcel Detail" dialog opens on Inbox.

  1. For your reference: About the delivery status on Parcel Detail dialog of Inbox

  2. The followings briefly explain the each delivery status on Inbox for recipient.

    [For VCN-CommCenter 7.0 or later] : On the receive "Parcel Detail" dialog, the "Value" field shows the delivery status information.

    [For users of VCN-AX 4.0 or later] : On the "Inbox Item" window, the "Status" etc. fields show the delivery status information.

  3. ※VCN-CommCenter 7.0.7020 or later

    [ The "Upload Status" shown on the receive "Parcel Detail" dialog (Inbox Item) ]

    * The Upload Status field will be progressively replaced with the latest delivery status of sender side.

     [Upload Start]: Sender's software starts to upload an item.

     [Uploading xx%]: Sender's software is uploading an item.

     [Upload Complete]: Sender's software completes uploading an item.

     *[Upload Interrupted]: It may be shown when download aborted by recipient while sender's software is uploading an item. etc.

    ※VCN-CommCenter 7.0.7019 or lower, VCN-AX 4.0 or later

    [ The "Status" shown on the receive "Parcel Detail" dialog (Inbox Item) ]

    * The Status field will be replaced with the latest delivery status progressively including recipient side.

     [Waiting Download (Ready To Download)]: Recipient's software is notified a new item and then ready to download.

     [Download Start] - [Downloading]: Recipient's software starts to download an item. → Recipient's software is downloading.

     [Download Complete] - [Decrypting] · [Extracting] - [Delivery Verifying (Confirming Delivery)]: Recipient's software just finishes downloading an item.  → Recipient's software is verifying delivery.

     [Delivery Confirmed]: Recipient's software confirmed to download an item after integrity verified. (Downloading processes done)

     [Item Opened]: Recipient opened an item of inbox. (To open a receive "Parcel Detail" dialog)

     [Item Moved]: Recipient has completed to move the attached files/folders.

  4. [ The receive "Parcel Detail" dialog (Inbox Item) ]

     Created: Date & time registered when sender's software starts the uploading processes for a new item

     Accepted: Timestamp when recipient's software is notified to download an item (Waiting Download) → Then, it will be ready to download.

     Confirmed: Timestamp when recipient's software confirmed to download an item after integrity verified (Delivery Confirmed)

  5. [For VCN-CommCenter 7.0 or later]

    * Refer to the section "Inbox" in the e-Parcel VCN-CommCenter 7.0 / 8.0 Users manual.

    * Refer to the section "Delivery Status List" in the e-Parcel VCN-CommCenter 7.0 / 8.0 Users manual.

    [For VCN-AX 4.0 or later]

    * Refer to the section "The Inbox window" in the e-Parcel VCN-AX 4.0 / 4.5 Quick Guide.

    * Refer to the section "Delivery Status List" in the e-Parcel VCN-AX 4.0 / 4.5 Quick Guide.