e-Parcel Corporation
English / Japanese
Through the "Certificate Import Wizard", when I click "Finish" button on the step "Completing the Certificate Import Wizard", I have failed in installing a certificate in Windows with the error display.(For example, the error display "An error occurred during the addition of a certificate to the Trusted Root Certification Authorities store.")
It happens often that the local security policy or domain security policy of your company may not allow the certificate installation in Windows.
In the case of the above example error message, it seems that you are not allowed to import Root CA certificate by the local security policy or domain security policy of your company.
If Certificate Import Wizard shows any error to be failed, would you please firstly consult your company's network administrator?
* For your convenience, please refer to this Q&A page which shows the correct settings "Certificates" of Windows "Internet Properties (Internet Options)" in the case of the certificate installation in OS (Windows) succeeded.
* Please note that you cannot access the URL of the "e-Parcel Secure Enterprise - Web Browser" without installing your client digital certificate in OS or browser. (The "User Info" menu on that site is not available to view and edit user information.)
However, you may have some difficulty or take time to change the security policy of you. Therefore, to promptly get started the e-Parcel software, the following different procedures would lead you through the steps of directly importing a certificate to the software (manual setup) instead of auto setup. Select one of the procedures A, B or C depending on circumstances, and then carefully read the instructions to proceed.
(* Note that the following different procedures configure the e-Parcel software without the "Auto Setup" function as the normal operating procedures which automatically work to detect a certificate from Windows.)
A. In case that you have not installed VCN-CommCenter 8.0 yet, select the procedure A below.
* The procedure A instructs you in how to install VCN-CommCenter 8.0 and then manually import your client digital certificate.
B. In case that you have already installed VCN-CommCenter 8.0, select the procedure B below.
* The procedure B instructs you in how to manually import your client digital certificate to VCN-CommCenter 8.0.
C. In case that you have not installed VCN-AX 5.0 / 4.0 yet, select the procedure C below.
* The procedure C instructs you in how to install VCN-AX 5.0 / 4.0 and then manually import your client digital certificate.
Procedure A: For customers who have not installed VCN-CommCenter 8.0 yet
How to install VCN-CommCenter 8.0 and import your client digital certificate (manual setup)
Procedure B: For customers who have already installed VCN-CommCenter 8.0
How to import your client digital certificate to VCN-CommCenter 8.0 (manual setup)
Procedure C: For customers who have not installed VCN-AX 5.0 / 4.0 yet
How to install VCN-AX 5.0 / 4.0 and import your client digital certificate (manual setup)
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In this procedure, first, download (save) your client digital certificate in your computer in advance. Next, install the e-Parcel client software; VCN-CommCenter 8.0. At the end, directly import a certificate to VCN-CommCenter 8.0. (manual setup)
* If you read this webpage as you see during "STEP4. Download & Install…" instructed on this site, start from the procedure 4. below within this webpage.
1. Start your computer and then sign in Windows with a user account which runs the e-Parcel client software.
2. Click the button just below to start the procedures.
The detailed instructions will be shown in figures at each step after login to the e-Parcel download site.
3. Follow the instruction of STEP 1～3 on the Web site.
(* On STEP 1～3, the procedures are the same as usual.)
4. On STEP 4, click the "Download" button for your client digital certificate. When the browser prompts you for what to do with the file, be sure to select "Save" a file to desktop etc. of your computer where is easy to find.
(* In this case, don't select "Open" because you do not need to install a certificate in Windows.）
Click the "Next" button on the bottom of STEP 4 page.
5. Skip the instruction of STEP 5 on the Web site.
Just click the "Next" button on the bottom of STEP 5 page.
6. To download and install the client software, follow the instruction of STEP 6 on the Web site.
Attention: In this case, please be sure that there is one different operation from the instruction of STEP 6 on the Web site. When the InstallShield Wizard shows "InstallShield Wizard Completed", set unchecked (off) in the check box "Launch the program". After unchecked, click the "Finish" button.
* If you carelessly leave it to be checked, and then "Finish", in the case of the "Register ID Sharing" dialog opened, click the "Cancel" button to close. Or, in the case of the Warning "Client certificate not found. It may not have been imported yet." dialog opened, click the "OK" button to close.
7. Let's begin to directly import a certificate to the e-Parcel client software.
Select the Windows "Start" menu > e-Parcel > Import Certificate
* For Windows 8 or earlier: Select the Windows "Start" menu > All Programs > e-Parcel > VCN-CommCenter 8.0 > Import Certificate
8. The "Certificate" dialog is usually opened. That prompts you to locate a certificate file in a computer.
Select a certificate file saved in your computer at the above procedure 4. and then click the "Open" button to import. The file name of your e-Parcel client digital certificate is "e-Parcel_ [your e-Parcel ID].p12".
9. When the "Password" is required, input your password and then click the "OK" button.
(* This password must be the same as a password which you login to this e-Parcel download site.)
10. The message "Setup is Starting" is displayed during a certificate is being configured to the e-Parcel client software.
(When importing a certificate is completed, a certificate file is automatically removed from your computer.)
* If your network is set the proxy server which requires user authentication, the "Proxy Authentication Required" dialog is opened. Input your proxy user name and password and then click the "OK" button to authenticate. If you forget your proxy user name and password to authenticate, contact your company's network administrator to obtain the correct information.
* Additionally, if using the proxy server with NTLM or Integrated Windows Authentication, leave blank in all fields of authentication information (User name, Password, Remember…) in the "Proxy Authentication Required" dialog. Then, click the "OK" button. (Because when it is not given any proxy credentials, Windows Single Sign On function will work to apply Windows user account name and password for authentication automatically. However, if you run the previous version 7.0.7012 or earlier, your "Windows user account name@domain" as a user name and password are required to input.)
When Setup is finished, VCN-CommCenter 8.0 will get started. Confirm that your e-Parcel ID has been correctly displayed in the tree view on the upper-left pane of VCN-CommCenter GUI.
11. Restart VCN-CommCenter 8.0.
To exit (shutdown) VCN-CommCenter 8.0, select the menu File > Exit on the VCN-CommCenter GUI.
To launch VCN-CommCenter 8.0, double-click the "e-Parcel 8.0" shortcut icon on the desktop.
12. Confirm that it shows the system status "Online" on the bottom-right of the VCN-CommCenter GUI.
The e-Parcel client software has successfully been started.
* If the status is "Offline" on the bottom-right of the VCN-CommCenter GUI, refer to this Q&A page and check carefully.
You have done all procedures to install VCN-CommCenter 8.0 & import your client digital certificate. Thank you!
* One e-Parcel ID is NOT available to use in the multiple computers. One e-Parcel ID must be set up to the e-Parcel client software in only one computer.
* For more details in configuring and using software, download the users manual from this site and then refer.
In this procedure, download (save) your client digital certificate in your computer in advance. And then, directly import a certificate to VCN-CommCenter 8.0. (manual setup)
6. Skip the instruction of STEP 6 on the Web site.
Just click the "Logout" button on the bottom of STEP 6 page.
* If VCN-CommCenter GUI gets started without opening the "Certificate" dialog, on the VCN-CommCenter GUI, select the menu Tools > Import Certificate.
11. Confirm that it shows the system status "Online" on the bottom-right of the VCN-CommCenter GUI.
You have done all procedures to import your client digital certificate to VCN-CommCenter 8.0. Thank you!
In this procedure, first, download (save) your client digital certificate in your computer in advance. Next, install the e-Parcel client software; VCN-AX 5.0 / 4.0. At the end, directly import a certificate to VCN-AX 5.0 / 4.0. (manual setup)
* If If you read this webpage as you see during "STEP4. Download & Install…" instructed on this site, start from the procedure 4. below within this webpage.
* Before downloading the e-Parcel VCN-AX 5.0 / 4.0, please be sure that it requires the license count (address count) which we register with e-Parcel ID for use in advance.
Attention: In this case, please be sure that there is one different operation from the instruction of STEP 6 on the Web site. Through the InstallShield Wizard, during displaying the message "Installing e-Parcel VCN-AX x.x", Warning "Client certificate not found. It may not have been imported yet." dialog is displayed. Click the "OK" button to close. The VCN-AX service and VCN-AX Manager get started. (However, at this point, the VCN-AX has not worked yet without setup. Please continue the later operating procedures to manually setup.)
When installation complete, the message "InstallShield Wizard Completed" is displayed. Click the "Finish" button to exit.
7. Let's begin to directly import a certificate to the e-Parcel client software. (Starting the manual setup)
Double-click the "VCN-AX x.x" shortcut icon on the desktop.
8. The VCN-AX Management Console opens in your default browser and displays the "Setup" in new window.
In the upper field "Certificate File", click the "Choose File (Browse…)" button.
Select a certificate file saved in your computer at the above procedure 4. and then click the "Open" button.
The file name of your e-Parcel client digital certificate is "e-Parcel_ [your e-Parcel ID].p12".
In the lower field "Password", input your password and then click the "Import" button.
9. The "Setup Option" window is displayed.
If your network is set the proxy server and the proxy server requires user authentication, input the proxy server information of your company in each field (Host name, Port number etc.) and then click the "Setup" button.
* If you forget the proxy server information, user name and password to authenticate as needed, contact your company's network administrator to obtain the correct information.
* Additionally, if using the proxy server with NTLM or Integrated Windows Authentication, input your "Windows user account name@domain" as a user name and password in the fields of authentication information (User name, Password). Then, click the "Setup" button.
(However, if the "Proxy Authentication Required" dialog is opened again, or if the error message "Proxy Authentication Failed / Proxy Authentication Rejected" is displayed, you might input wrong user name or password. Confirm the correct proxy credentials (user name and password) for authentication and try again.)
10. Wait a few seconds while setup processing.
When setup is finished, the VCN-AX Management Console displays the "Authentication > Credential" window.
Confirm that "Online" is shown in the "System Status" field.
* If "Offline", "Proxy Authentication Failed" or any other error status is shown in the "System Status" field, refer to this Q&A page and check carefully.
You have done all procedures to install VCN-AX 5.0 / 4.0 & import your client digital certificate. Thank you!
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