Support Services
e-Parcel Corporation offers to the customers end-to-end technical support from the software/service contract to installation and operation.
|
|
|
|
|
*It is also provided for VCN-CommCenter 6.0 migrated to the new e-Parcel server.
For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client) |
|
|
|
For e-Parcel VCN-CommCenter 8.0 / 7.0 and e-Parcel VCN-AX 4.0 or later
For e-Parcel VCN-Web (Enterprise Web Browser Client)
For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client) |
|
|
e-Parcel Customer Support
Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
---|---|
Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified. ![]() |