Server Operations
This webpage provides the e-Parcel server operations for our customers such as current, maintenance and trouble information.
Maintenance Information
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June 28, 2026 00:00-05:00 UTC
Please note that the e-Parcel servers will be temporally maintained during above time.
The e-Parcel service will be working as usual even under maintenance. However, some transmissions might temporally delay due to it. We will appreciate for your great understanding and cooperation with us. Thank you.
July 19, 2026 12:00-17:00 UTC
Please note that the e-Parcel servers will be periodically maintained during above time on the third Sunday of every month.
The e-Parcel service will be working as usual even under maintenance. However, some transmissions might temporally delay due to it. We will appreciate for your great understanding and cooperation with us. Thank you.
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May 3, 2026 1:00-10:00 am UTC
The e-Parcel facilities in our data center have been renewed successfully during above date.
The e-Parcel service was suspended for 10 minutes several times during this construction. The data delivery is paused during the service suspension, but resumes sequentially once the service restarts. Therefore, the data deliver might be delayed temporarily.
On this construction, IP addresses of the e-Parcel servers have been changed. This change of IP addresses doesn't affect our customers who normally resolve domain name using the DNS (Domain Name System) on the internet.
However, if you have IP address restrictions in your firewall etc., it is necessary to configure to allow the new IP addresses from the above date onward. We will appreciate for your great understanding and cooperation with us. Thank you.
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Trouble Information( Automatic Monitoring )
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Jun 25, 2026 16:00 UTC No service disorder is reported.
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Other Trouble Information
For technical inquiries and troubleshooting, please contact the e-Parcel Customer Support by e-mail.
e-Parcel Customer Support
| Scope of Support |
We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
| Business Hours |
9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and National holidays)
We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address |
To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.
 support@e-parcel.co.jp
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