FAQ
For customers of the e-Parcel secure data delivery service
Q. When I change a computer for using the e-Parcel service, what should I do?
A. When you wish to change to another computer in which the e-Parcel service runs, please confirm the existing e-Parcel product name (current version) and then refer to the download sites for each product or the manuals listed below for more details.
①Software supported by the new server (CC8.0, AX4.0 or later, *CC6.0 migrated):
Click 
②Web browser client supported by the new server (VCN-Web): Click
*Software supported by the existing server (*CC6.0 for the existing server): Click
For Products supported by the new e-Parcel server
① e-Parcel Secure Enterprise - Software
When computer change, install the e-Parcel client digital certificate and the latest version of e-Parcel client software in a new computer. And then, uninstall the existing software from a previous computer. Click the button below to refer to the descriptions on the download site for more details.
e-Parcel VCN-CommCenter 8.0
e-Parcel VCN-AX 6.0 / 5.0 / 4.0
e-Parcel VCN-CommCenter 6.0 [*migrated to the new e-Parcel server only]
* VCN-CommCenter 8.0 above is recommended after migration to the new e-Parcel server.
* Attention: One e-Parcel ID is NOT available to use in multiple computers. One e-Parcel ID must be setup in only one computer. Please be aware that you must uninstall the existing e-Parcel client software from a previous computer.
[ How to uninstall the software from a previous computer ]
For Windows 10 or later: Windows "Start" menu > e-Parcel > Uninstall VCN-xxxxx
For Windows 8 or earlier: Windows "Start" menu > All Programs > e-Parcel >
[program name] > Uninstall VCN-xxxxx
② e-Parcel Secure Enterprise - Web Browser
When computer change, to access the URL "e-Parcel Secure Enterprise - Web Browser" on a new computer, you are required to install the e-Parcel client digital certificate in OS or the browser application. On a new computer, click the button below to visit the download site. Then, download and install the e-Parcel client digital certificate.
e-Parcel VCN-Web Enterprise
For Products supported by the existing e-Parcel server
*Refer to End-of-life products
When computer change, download and install the e-Parcel client digital certificate and the e-Parcel VCN-CommCenter 6.0 in a new computer. And then, uninstall the existing software from a previous computer. Click the button below to visit VCN Login page (User Login - My VCN) in the lower column for downloading. For more details, refer to the installation manual below.
[VCN Login page (User Login - My VCN)]
e-Parcel VCN-CommCenter 6.0 [supported by the existing e-Parcel server]
[Manual for product supported by the existing e-Parcel server]
e-Parcel VCN-CommCenter 6.0 Download & Installation Manual
* Attention: One user ID is NOT available to use in multiple computers. One user ID must be setup in only one computer. Please be aware that you must uninstall the existing e-Parcel client software from a previous computer.
[ How to uninstall the software from a previous computer ]
For Windows 10 or later: Windows "Start" menu > e-Parcel > Uninstall VCN-xxxxx
For Windows 8 or earlier: Windows "Start" menu > All Programs > e-Parcel >
[program name] > Uninstall VCN-xxxxx
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
|
