If I forget my own password, what should I do?

 In the case of e-Parcel ID which is the same as your e-mail address, you can request to be notified of password online. If it's not same, a password can be changed by yourself on the user information webpage.

  In the case of e-Parcel ID which is the same as your e-mail address: Take either operation １ or ２.

      Request password notification  Click here. (Recommended)

      Change password  Click here.

  If e-Parcel ID is NOT same as your e-mail address: Take only operation ２.

      Change password  Click here.

 Request password notification (*Only users who e-Parcel ID is the same as e-mail address)

1. When your e-mail address has been registered as an e-Parcel ID, if you forget your password, you can request to be notified of password online for recovery. (Recommended)

1. To request password notification online, click the "Request Password" button below and input your e-Parcel ID in the application form. Upon your request, the password notification e-mail will be sent automatically.

   * A destination e-mail address must be your e-mail address registered as an e-Parcel ID.

   

2. * Attention: The password notification request function requires the e-Parcel ID registration which must be the same as your e-mail address (a receivable e-mail address). If not, take another operation below.

   * Usually, upon your application for the e-Parcel service, we register an e-Parcel ID same as your e-mail address. In addition, the e-Parcel ID works only in the e-Parcel secure data delivery service. The e-Parcel ID is not compatible with any mail applications. Although if your e-mail address is changed, it doesn't affect any data delivery through the e-Parcel software. However, it may affect some services such as the e-mail notification upon online password request. So, it is recommended that you request a system administrator in your company or the e-Parcel Customer Support by e-mail (support@e-parcel.co.jp) to edit the existing e-Parcel ID.

 Change password (*This operation available to all users)

1. In the case of the e-Parcel ID registered which is different from your e-mail address, if you forget your password, please change a password by yourself on the user information webpage.

   * Exceptionally, if your registered e-Parcel ID is different from your e-mail address due to some operational reasons in your company for using the e-Parcel service, we are afraid that the password notification request function is not available. If you forget your password, please take the operation below to change a password.

   * In addition, regardless of any e-Parcel ID registered, whenever you want to change a password, it can be changed by yourself to take the operation below.

1. To change a password by yourself, launch the browser application in PC which has been imported your e-Parcel client digital certificate, click the red button below to visit the URL of "e-Parcel Secure Enterprise - Web Browser" at https://secure.e-parcel.ne.jp/, and then view the "User Info" webpage to change a password. For more details, refer to this Q&A page.

   * On the "User Info" webpage, enter a new password in both "New Password" and "New Password (re-enter)" fields, and then click the "Update" button. A password must be input using half-width alphanumeric, more than 8 characters but less than 20. Note that password is case-sensitive, and contains no spaces.

   

2. However, the "e-Parcel Secure Enterprise - Web Browser" may not be available to some customers below. In such cases, please request of us to reset password as below.

   · In the case of no certificate installation in OS or browser: Usually, it prompts for client certificate selection when visiting the site above. Therefore, it's not available without your client certificate.

   · In the case of the "Password Protect" function enabled: If it has been changed to be enabled ("Yes"), a password is required to authenticate when visiting the site above. Therefore, it's not available without your current password.

   If you wish to reset password, please request of the e-Parcel Customer Support to reset password by e-mail (support@e-parcel.co.jp) with your e-Parcel ID specified. We are afraid that we will reset password and reply to you in the business hours (Mon-Fri 9:00-17:00 JST).