Q&A

Question? After you finish installing the e-Parcel client software, the Error dialog "Import Certificate Failed" has appeared instead of auto-setup.

Error dialog "Import Certificate Failed"

Answer You may install a previous version of client software; VCN-CommCenter 7.0.7014 or lower / VCN-AX 4.0.4005 or lower. We strongly recommend that our customers update their e-Parcel client software to the latest version.

For obtaining e-Parcel client digital certificates from this download site, the vastly more secure SHA2 signed digital certificates will be downloaded with initial choice (the "For new users" selected) instead of SHA1. Note that VCN-CommCenter 7.0.7015 or later / VCN-AX 4.0.4006 or later support SHA2 signed digital certificates.

The Procedure A below will guide you in updating client software. Uninstall (remove) the existing client software, install the latest client software, and then auto-setup (import) a client digital certificate (SHA2) of Windows (IE) to the client software. (Recommended)

Attention: This Procedure A below is shown in case of using same e-Parcel software (CC7.0→CC8.0 / AX4.0→AX4.0) on a same computer continuously. Please select same e-Parcel software as you have used at this step. Users of VCN-CommCenter 7.0 must select "VCN-CommCenter 8.0". Users of VCN-AX 4.0 must select "VCN-AX 4.0".

Procedure A: Updating client software to the latest version (*Recommended)

     For users of VCN-CommCenter 7.0 or VCN-AX 4.0

Procedure B: If you use a previousrelease client software, only SHA1 certificate is available to previous versions.

* If there is difficulty to immediately update client software for any reason, choose this for more information.

Procedure A: Updating client software to the latest version (*Recommended)

[Users for previous versions; VCN-CommCenter 7.0.7014 or lower / VCN-AX 4.0.4005 or lower]

The following steps will guide you in updating client software. Uninstall (remove) the existing client software, install the latest client software, and then auto-setup (import) a client digital certificate (SHA2) of Windows (IE) to the client software.

Procedure How to upgrade the e-Parcel client software 
  1. Start your computer that you usually use the existing e-Parcel client software.

    * When you have confirmed the outbox items uploaded and the inbox items downloaded, start the upgrade procedures for the e-Parcel client software.

  1. 1. Launch Microsoft Internet Explorer (IE). Visit the URL for "the e-Parcel Secure Enterprise - Software Download Site".

    URL (This web site):https://www.e-parcel.ne.jp/

  2. 2. Click the menu "Download & Install Software". See the page appeared and then click the "Download e-Parcel Software" button.

  3. 3. On STEP 1 page, logon with your e-Parcel ID and password.

  4. 4. On STEP 2 page, select same client software as you are using and then click Next.

    Attention: Please select same e-Parcel software as you have used at this step. Users of VCN-CommCenter 7.0 must select "VCN-CommCenter 8.0". Users of VCN-AX 4.0 must select "VCN-AX 4.0". Also, confirm Windows OS of your PC to select appropriately either 64bit or 32bit.

  5. 5. On STEP 3 page, check the security of this web site and then click Next.

  6. * Usually skip STEP 4. Click Next to proceed to "STEP 6. Download Software" page.

    6. (As needed) On STEP 4 page, click Download to open your client digital certificate and then install (import) on Windows by following the procedure.

  7. * Usually skip STEP 5. Click Next to proceed to "STEP 6. Download Software" page.

    7. (As needed) On STEP 5 page, access the "e-Parcel Web Browser" to edit your user information.

  8. 8. On STEP 6 page, click Download to obtain the executable file for the latest client software.

    When your web browser prompts you for what to do with the file, select "Save" it to desktop etc. of your computer where is easy to find.

  9. 9. On STEP 6 page, follow the [Instruction for installing e-Parcel Client Software] to begin software installation. (Usually, after the existing software has been deleted automatically , the latest software installation will begin.)

    * In the beginning of installation, when the existing software is running, if it doesn't shutdown and then doesn't begin uninstalling automatically, you may need to shutdown (exit) manually the existing e-Parcel client software. See just below.

    [For VCN-CommCenter 7.0] To shutdown VCN-CommCenter, access the VCN-CommCenter menu bar "File" > "Exit".

    [For VCN-AX 4.0] To stop VCN-AX service, Open the "Services" of the Windows interface. In the details pane, click "e-Parcel VCN-AX x.x", and then click "Stop the service". Next, to exit the "VCN-AX Manager", right-click the e-Parcel notification area icon on the taskbar, select "Exit" from the pop-up menu.

    * For Windows: If the e-Parcel notification area icon will not be shown on the Windows taskbar, click the arrow next to the notification area on the taskbar. (Or, access the Windows Start menu > Control Panel > Appearance and Personalization > "Customize icons on the taskbar") In the pane "Notifications Area Icons" of Windows taskbar, select the "VCN-AX Manager [e-Parcel VCN-AX]" from the list and then change this setting to the "Show icon and notifications".

    * For Windows 10: If the e-Parcel notification area icon will not be shown on the Windows taskbar, right-click on the taskbar then select the "Taskbar settings" from the menus appeared. (Or, access the Windows Start menu > Windows System > Control Panel > Taskbar and Navigation) In the pane "Taskbar", locate the "Notifications Area", click on the "Select which icons appear on the taskbar". The "VCN-AX Manager [e-Parcel VCN-AX]" will be listed. Change this setting to "On"

  10. 10. When installation finished, the latest e-Parcel client software will automatically launch. Confirm that the status is "Online" on the client software.

    * If the status is "Offline", "Proxy Authentication Failed" or any other error status on the client software, refer to this Q&A page and check carefully.

  11. You complete to upgrade successfully.

    * For more details in configuring and using software, download the users manual from this site and then refer.

    * For any inquiry or request, please contact the e-Parcel Customer Support by e-mail (support@e-parcel.co.jp) with your e-Parcel ID specified. We are afraid that we will reply to you by e-mail in the business hours (Mon-Fri 9:00-17:00JST).

Procedure B: Exchanging with SHA1 signed digital certificate for previous versions of client software

[Auto-setup only for previous versions; VCN-CommCenter 7.0.7014 or lower / VCN-AX 4.0.4005 or lower]

If there is difficulty to immediately update client software on your computer for any reason,

the following steps will guide you in exchanging client certificate. Remove a client digital certificate (SHA2) from Windows (IE), download a client digital certificate (SHA1) for previous versions of client software, install it on Windows (IE) and then proceed to auto-setup (import) in client software.

* Recommendation for users of previous versions: Updating client software to the latest version is highly recommended.

1 Remove a client digital certificate from Windows (IE)
  1. 1. Launch Microsoft Internet Explorer (IE). Select the "Tools" > "Internet Options" from the menu bar.

    Or, access the Windows Start menu > Windows System > Control Panel > Network and Internet > "Internet Options".

  2. 2. An "Internet Options (Internet Properties)" dialog appears. Select the "Content" tab and follow the Certificates field. Click the "Certificates" button.

  3. 3. A "Certificates" dialog appears. Select the "Personal" tab and then find out your client digital certificate listed.

     · The "Issued To" field: Your e-Parcel ID

     · The "Issued By" field: e-Parcel Global Service Authority

  4. 4. Make sure that your client digital certificate is selected, and then click the "Remove" button to execute.

……………………………………………………………………………………………

2 Re-install a client digital certificate on Windows (IE)
  1. In the next procedure, download and install (import) a client digital certificate on Windows (IE) again.

  1. 1. Access your web browser; Windows Internet Explorer (IE). Visit the URL for the "e-Parcel software download site".

    URL (This web site):https://www.e-parcel.ne.jp/

  2. 2. Click the menu "e-Parcel Enterprise Service Menu". See the page appeared and then click the "Download Client Certificate" button.

  3. 3. The [STEP1. Login] page: Enter your e-Parcel ID and password and then click the "Login" button.

  4. 4. The [STEP2. Confirm your e-Parcel client software] Page: Select the appropriate e-Parcel software.

  5. 5. The [STEP3. Check the security of web site …] page: Confirm the security of web site which you are accessing now and then click the "Next" button.

  6. 6. The [STEP4. Download and install a client digital certificate] Page: You must choose the lower "*If you use a previousrelease …" in the Client Digital Certificate field. And then, click the "Cert for previous versions" button appeared to download. A client digital certificate (SHA1) for the client software of previous versions will be downloaded.

    * Note: The e-Parcel software of previous versions (VCN-CommCenter 7.0.7014 or lower / VCN-AX 4.0.4005 or lower) do NOT support the SHA2 signed digital certificate. The SHA1 signed digital certificate must be reqierd.

  7. 7. Carefully read the STEP4. "Instruction for installing Client Digital Certificate" on the web site and then execute to install (import) it on Windows (IE).

    * Attention: While the "Certificate Import Wizard", when it requires the password (the figure above), be sure to place a check in the "Mark this key as exportable ..." checkbox.
    (If do not, you will fail in auto-setup on the e-Parcel software at later STEP6.)

  8. 8. After certificate installation completed on Windows (IE), proceed to auto-setup the e-Parcel client software.

    For users of VCN-CommCenter 7.0: Double-click the "e-Parcel 7.0" shortcut icon on your desktop.

    (If the VCN-CommCenter GUI just open, access the menu bar "Tools" > "Auto Setup".)

    For users of VCN-AX 4.0 : Right-click the e-Parcel notification area icon on the Windows taskbar to open the pop-up menu. Select the "Auto Setup".

    * For Windows: If the e-Parcel notification area icon will not be shown on the Windows taskbar, click the arrow next to the notification area on the taskbar. (Or, access the Windows Start menu > Control Panel > Appearance and Personalization > "Customize icons on the taskbar") In the pane "Notifications Area Icons" of Windows taskbar, select the "VCN-AX Manager [e-Parcel VCN-AX]" from the list and then change this setting to the "Show icon and notifications".

    * For Windows 10: If the e-Parcel notification area icon will not be shown on the Windows taskbar, right-click on the taskbar then select the "Taskbar settings" from the menus appeared. (Or, access the Windows Start menu > Windows System > Control Panel > Taskbar and Navigation) In the pane "Taskbar", locate the "Notifications Area", click on the "Select which icons appear on the taskbar". The "VCN-AX Manager [e-Parcel VCN-AX]" will be listed. Change this setting to "On"

  9. 9. IT starts auto-setup. If the "Select a digital certificate" dialog appears, select a certificate of your e-Parcel ID and then click the "OK" button to begin.

  10. 10. Once auto-setup is done, the e-Parcel client software will get started. When the status is "Online" on it, you complete successfully.

  11. All procedures for exchanging with SHA1 signed digital certificate are completed.

    * For more details in configuring and using software, download the users manual from this site and then refer.

    * For any inquiry or request, please contact the e-Parcel Customer Support by e-mail (support@e-parcel.co.jp) with your e-Parcel ID specified. We are afraid that we will reply to you in the business hours (Mon-Fri 9:00-17:00JST), even accepting 24 hour inquiry e-mail.