Q&A

Question? How can I edit my e-Parcel ID which usually use through the e-Parcel service.

Answer Upon your request, we will edit your e-Parcel ID registered. After that, you must be required to exchange your e-Parcel client digital certificate imported on Windows (IE) and then setup the e-Parcel software. The following steps will guide you.

1 Apply to edit e-Parcel ID
  1. Upon your request, we usually edit your e-Parcel ID registered.

  2. Attention: Please be advised that you should avoid requesting edit e-Parcel ID while the VCN-CommCenter are uploading and downloading any data. You must start requesting edit e-Parcel ID after data have been uploaded and downloaded.

  3. 1. Contact the e-Parcel Customer Support by e-mail (support@e-parcel.co.jp) with both your previous e-Parcel ID and new e-Parcel ID specified. We will reply to you in the business hours (Mon - Fri 9:00 - 17:00JST), even accepting 24 hour inquiry e-mail.

  4. 2. When edit e-parcel ID completed, you will get the notification by e-mail.

    After that, you must be required to exchange your e-Parcel client digital certificate imported on Windows (IE) and then setup the e-Parcel software. Proceed to the next procedure.

    * For more details in configuring and using software, download the users manual from this site and then refer.

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2 Remove previous client certificate from Windows (IE)
  1. 1. Access your web browser, Windows Internet Explorer (IE). Visit the menu bar "Tools" > "Internet Options".

  2. 2. The "Internet Options" dialog opens. See the "Content" tab and then click the "Certificates" button.

  3. 3. The "Certificates" dialog opens. The "Personal" tab will list your client certificates. Select your previous one.

    ·The "Issued To" field: Your previous e-Parcel ID

    ·The "Issued By" field: e-Parcel Global Service Authority

  4. 4. Make sure that your previous client digital certificate is selected, and then click the "Remove" button to execute.

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3 Install new client certificate on Windows (IE)
  1. Next, download and install (import) your new client digital certificate on Windows (IE).

  2. 1. Access your web browser, Windows Internet Explorer (IE). Visit the URL for "the e-Parcel Secure Enterprise - Software Download Site".

    URL (This web site): https://www.e-parcel.ne.jp/

  3. 2. Click the menu "e-Parcel Enterprise Service Menu". See the page appeared and then click the "Download Client Certificate" button.

  4. 3. The [STEP1. Login] page: Enter your e-Parcel ID and password and then click the "Login" button.

  5. 4. The [STEP2. Confirm your e-Parcel client software] Page: Select the appropriate e-Parcel software.

  6. 5. The [STEP3. Check the security of web site …] page: Confirm the security of web site which you are accessing now and then click the "Next" button.

  7. 6. The [STEP4. Download and install a client digital certificate] Page: Click the "Download" button to open.

    * If you use a previousrelease software; VCN-CommCenter 7.0.7014 or lower / VCN-AX 4.0.4005 or lower, click the "Cert for previous versions" button.
    (Note that updating the e-Parcel software is highly recommended.)

    Carefully read the STEP4. "Instruction for installing Client Digital Certificate" on the web site and execute to install (import) it on Windows (IE).

    ! Note: Please be sure to read below.

    When the "Certificate Import Wizard" will show a password required window (the above-mentioned figure) while installation of client digital certificate, you must place a check in the box "Mark this key as exportable. This will allow you to back up or transport your keys at a later time." (If you forget to place a check here, you will NOT proceed to auto-setup a client digital certificate on the e-Parcel software.)

  8. 7. The [STEP5. Access the URL of e-Parcel Secure Enterprise …] Page: Click the "Next" button on the bottom.

  9. After installation of your new client digital certificate on Windows (IE) is completed, proceed to auto-setup software.

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4 Auto-setup new client certificate on software
  1. To auto-setup, the e-Parcel software will attempt to automatically detect your network settings and new client digital certificate from Windows (IE).

  2. 1. The [STEP6. Auto-setup the client software] Page: Start the e-Parcel client software.

    [For users of VCN-CommCenter 7.0] To run, double-click the "e-Parcel 7.0" shortcut icon on your desktop. Access the VCN-CommCenter menu bar "Tools" > "Auto Setup".

    [For users of VCN-AX 4.0 / 4.5] Right-click the e-Parcel notification area icon on the taskbar to open the pop-up menu. Select the "Automatic Setup" menu.

    * For Windows: If the e-Parcel notification area icon will not be shown on the Windows taskbar, click the arrow next to the notification area on the taskbar. (Or, access the Windows Start menu > Control Panel > Appearance and Personalization > "Customize icons on the taskbar") In the pane "Notifications Area Icons" of Windows taskbar, select the "VCN-AX Manager [e-Parcel VCN-AX]" from the list and then change this setting to the "Show icon and notifications".

    * For Windows 10: If the e-Parcel notification area icon will not be shown on the Windows taskbar, right-click on the taskbar then select the "Taskbar settings" from the menus appeared. (Or, access the Windows Start menu > Windows System > Control Panel > Taskbar and Navigation) In the pane "Taskbar", locate the "Notifications Area", click on the "Select which icons appear on the taskbar". The "VCN-AX Manager [e-Parcel VCN-AX]" will be listed. Change this setting to "On"

  3. 2. Auto-setup gets started. Wait for a while until the processing ends.

    (If a "Choose a digital certificate" dialog box appears, select new certificate and then click the "OK" button to auto-setup.)

  4. 3. When the auto-setup is successfully completed, the e-Parcel software will be online.

  5. 4. Confirm your e-Parcel ID and histories in Inbox and Outbox shown correctly on the client software.

    [For users of VCN-CommCenter 7.0] On the left side of VCN-CommCenter GUI, confirm your e-Parcel ID shown on the top of a folder tree.

    [For users of VCN-AX 4.5/4.0] Open the VCN-AX Management Console, click the menu Authorization > Credential and then confirm your e-Parcel ID shown in the field.

  6. All procedures are completed.The e-Parcel client software is ready for use.

    * For more details in configuring and using software, download the users manual from this site and then refer.