When sign in Windows with another user account in a same computer, VCN-CommCenter 8.0 can be started, but it doesn't work without inbox and outbox display. Also, tool buttons are disabled (grayed-out effect).

 You need to set up the client digital certificate. If you sign in Windows with another user account in a same computer, you are required installing (importing) the e-Parcel client digital certificate in Windows in advance. And then, launch the existing VCN-CommCenter 8.0, select the menu Tools > Auto Setup. The following descriptions will guide you.

*When installing (importing) a client digital certificate in Windows, you must sign in Windows with a user account which the e-Parcel client software will get started.

Attention: VCN-CommCenter 8.0 is available to multiple Windows user accounts in a same computer. If you sign in Windows with another user account which is different from the usual and start the existing application in a same computer, VCN-CommCenter GUI is usually opened in "Offline" state for the first time. It cannot display any folder tree (inbox and outbox), and the tool buttons are also disabled until after you auto-setup the client digital certificate.

Attention: In the case of using VCN-CommCenter 8.0 in a same computer with multiple Windows user accounts, please be sure that double-start of the application is NOT available in a same computer. Refer to this Q&A page and read cautionary note when applicable.

 Install a client digital certificate in Windows

1. Download and install (import) a client digital certificate in Windows.

1. 1. Click the button just below to start the procedures.

   * The detailed instructions of each step will be shown in figures at the "Download Client Certificates" page of this site.

   * When installing (importing) the digital certificate in Windows, you must sign in Windows with a user account which runs the e-Parcel client software.

   

2. 2. The [STEP1. Login] page: Type your e-Parcel ID and password, and then click the "Login" button.

3. 3. The [STEP2. Confirm your e-Parcel client software] Page: Select one of the e-Parcel client software appropriately.

4. 4. The [STEP3. Check the security of this site …] page: When you confirm the security of this site which is being visited, click the "Next" button.

5. 5. The [STEP4. Download and install a client digital certificate] Page: Click the "Download" button, and then select the "Open" a file.

   On the STEP4, to import the digital certificate, carefully read the "Instruction for installing Client Digital Certificate" in figures.

    Note: Please be sure to read below.

   While the "Certificate Import Wizard", when it requires the password, be sure to place a check in the "Mark this key as exportable ..." checkbox.
   (If do not, you will fail in auto-setup on the e-Parcel software at later STEP6.)

6. 6. The [STEP5. Access the URL of e-Parcel Secure Enterprise …] Page: Click the "Next" button on the bottom.