Q&A

Question? When the e-Parcel client software installation completed, Warning screen "Client certificate not found. It may not have been imported yet." showed up without proceeding to auto-setup.

Answer No certificate installation found in Windows.

You may not install (import) a client digital certificate in Windows when sign in Windows with your user account which runs the e-Parcel client software. You are required installing (importing) the e-Parcel client digital certificate in Windows in advance.

Then, launch the existing e-Parcel client software to proceed to auto-setup. The followings will guide you.

*When installing (importing) a client digital certificate in Windows, you must sign in Windows with a user account which the e-Parcel client software will get started.

2 Install a client digital certificate in Windows

  1. Download and install (import) a client digital certificate in Windows.

  1. 1. Click the button just below to start the procedures.

    * The detailed instructions of each step will be shown in figures at the "Download Client Certificates" page of this site.

    * When installing (importing) the digital certificate in Windows, you must sign in Windows with a user account which runs the e-Parcel client software.

    Download e-Parcel Client Digital Certificate

  2. 2. The [STEP1. Login] page: Type your e-Parcel ID and password, and then click the "Login" button.

  3. 3. The [STEP2. Confirm your e-Parcel client software] Page: Select one of the e-Parcel client software appropriately.

  4. 4. The [STEP3. Check the security of this site …] page: When you confirm the security of this site which is being visited, click the "Next" button.

  5. 5. The [STEP4. Download and install a client digital certificate] Page: Click the "Download" button, and then select the "Open" a file.

    On the STEP4, to import the digital certificate, carefully read the "Instruction for installing Client Digital Certificate" in figures.

    ! Note: Please be sure to read below.

    While the "Certificate Import Wizard", when it requires the password, be sure to place a check in the "Mark this key as exportable ..." checkbox.
    (If do not, you will fail in auto-setup on the e-Parcel software at later STEP6.)

  6. 6. The [STEP5. Access the URL of e-Parcel Secure Enterprise …] Page: Click the "Next" button on the bottom.

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3 Auto-setup a client digital certificate on the e-Parcel software

  1. To auto-setup on the e-Parcel software will automatically attempt to detect a client digital certificate and your network settings from Windows.

  2. 1. The [STEP6. Auto-setup the e-Parcel client software] Page: Proceed to auto-setup a digital certificate installed in Windows on the e-Parcel client software.

    [For e-Parcel VCN-CommCenter 7.0 or later]

    To start the software, double-click the "e-Parcel x.x" shortcut icon on the desktop. It also starts to auto-setup.

    (If it cannot start to auto-setup and the VCN-CommCenter GUI is just opened, select the menu bar "Tools" > "Auto Setup" on the VCN-CommCenter GUI.)

    [For e-Parcel VCN-AX 4.0 or later]

    On Windows taskbar, in the system tray (notification area), right-click the icon "e-Parcel VCN-AX x.x", then select "Auto Setup" from pop-up menu.

    * For Windows 11: If Windows does not show the e-Parcel icon in the system tray on the taskbar, right-click on the taskbar, then select "Taskbar settings" from menu. (Or, click Windows "Start" > "Settings" (gear icon) > Personalization > Taskbar) On the Settings "Taskbar" window, click "Other System Tray Icons". The icons list is displayed. Select the system tray icon "VCN-AX Manager x.x", turn the toggle switch "On" to show the hidden icon.

    * For Windows 10: If Windows does not show the e-Parcel icon in the notification area on the taskbar, right-click on the taskbar, then select "Taskbar settings" from menu. (Or, click Windows "Start" > Windows System > Control Panel > Appearance and Personalization > Taskbar and Navigation) On the Settings "Taskbar" window, under "Notifications Area", click "Select which icons appear on the taskbar". The icons list is displayed. Select the notification area icon "VCN-AX Manager x.x", turn the toggle switch "On" to show the hidden icon.

    * For Windows 8 or earlier: If Windows does not show the e-Parcel icon in the notification area on the taskbar, click the arrow next to the notification area on the taskbar. (Or, click Windows "Start" > Control Panel > Appearance and Personalization > "Customize icons on the taskbar") On the "Notifications Area Icons" dialog, change the "VCN-AX Manager x.x" to "Show icon and notifications" as the behavior.

  3. 2. When auto-setup complete, confirm that the e-Parcel software shows the system status "Online".

    (For VCN-AX, if Windows does not start the service "e-Parcel VCN-AX x.x", restart the service using the Windows interface.)

    * If the status is "Offline", "Proxy Authentication Failed" or any other error status on the client software, refer to this Q&A page and check carefully.

  4. You have completed the procedures successfully.

    * For more details in configuring and using software, download the users manual from this site and then refer.