Q&A

Question? At the end of the e-Parcel client software installation, the Warning "Client Certificate Not Found. Export flag of this certificate may not be enabled." dialog was shown without proceeding to auto-setup.

Answer You may not set checked in the checkbox "Mark this key as exportable. This will allow you..." while the "Certificate Import Wizard" operation for the certificate installation in Windows.

If not, remove the existing client digital certificate from Windows and try again. To appropriately install (import) a client digital certificate in Windows, read carefully the instruction provided in advance.

Place a check in the box "Mark this key as exportable..." !

1 Remove a client digital certificate from Windows

  1. 1. To remove a certificate using the Windows interface,
    Click Windows "Start" > All > Windows Tools (System) > Control Panel > Network and Internet > "Internet Options".

    The "Internet Properties (Internet Options)" dialog is opened. Select "Content" tab and click "Certificates" button under the "Certificates" category.

    *Different way [How to open the "Certificates" dialog from Windows 11 "Settings"]

    Click Windows "Start" > "Settings" (gear icon) > Network & internet > Advanced network settings > Related settings "Internet Options" > The "Internet Properties" dialog is opened. > "Content" tab > "Certificates" button > The "Certificates" dialog

    *Different way [How to open the "Certificates" dialog through Microsoft Edge]

    Click […] (Settings and more) on the upper-right of Edge. Select "Settings" (gear icon) > Privacy, search, services > Security > Manage certificates. > new window "Certificate Manager" is opened. > under the "Local certificates" category, "Manage imported certificates from Windows" > The "Certificates" dialog

  2. 2. The "Certificates" dialog is opened. Click the "Personal" tab and select your certificate listed.

    ·The "Issued To" column: Your e-Parcel ID

    ·The "Issued By" column: e-Parcel Global Service Authority

  3. 3. When selected carefully, click the "Remove" button. If the "Certificates" dialog shows warning, choose "Yes" to execute.

  4. 4. To close the Windows interface, click the "Close" button on the "Certificates" dialog and click the "OK" button on the "Internet Properties (Internet Options)" dialog.

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2 Re-install a client digital certificate in Windows

  1. Next, download and install (import) a client digital certificate in Windows again.

  1. 1. Click the button just below to start the procedures.

    * The detailed instructions of each step will be shown in figures at the "Download Client Certificates" page of this site.

    * When installing (importing) the digital certificate in Windows, you must sign in Windows with a user account which runs the e-Parcel client software.

    Download e-Parcel Client Digital Certificate

  2. 2. The [STEP1. Login] page: Type your e-Parcel ID and password, and then click the "Login" button.

  3. 3. The [STEP2. Confirm your e-Parcel client software] Page: Select one of the e-Parcel client software appropriately.

  4. 4. The [STEP3. Check the security of this site …] page: When you confirm the security of this site which is being visited, click the "Next" button.

  5. 5. The [STEP4. Download and install a client digital certificate] Page: Click the "Download" button, and then select the "Open" a file.

    On the STEP4, to import the digital certificate, carefully read the "Instruction for installing Client Digital Certificate" in figures.

    ! Note: Please be sure to read below.

    While the "Certificate Import Wizard", when it requires the password, be sure to place a check in the "Mark this key as exportable ..." checkbox.
    (If do not, you will fail in auto-setup on the e-Parcel software at later STEP6.)

  6. 6. The [STEP5. Access the URL of e-Parcel Secure Enterprise …] Page: Click the "Next" button on the bottom.

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3 Auto-setup a client digital certificate on the e-Parcel software

  1. To auto-setup on the e-Parcel software will automatically attempt to detect a client digital certificate and your network settings from Windows.

  2. 1. The [STEP6. Auto-setup the e-Parcel client software] Page: Proceed to auto-setup a digital certificate installed in Windows on the e-Parcel client software.

    [For e-Parcel VCN-CommCenter 7.0 or later]

    To start the software, double-click the "e-Parcel 8.0" shortcut icon on the desktop. It also starts to auto-setup.

    (If it cannot start to auto-setup and the VCN-CommCenter GUI is just opened, select the menu bar "Tools" > "Auto Setup" on the VCN-CommCenter GUI.)

    [For e-Parcel VCN-AX 4.0 or later]

    On Windows taskbar, in the system tray (notification area), right-click the icon "e-Parcel VCN-AX x.x", then select "Auto Setup" from pop-up menu.

    * For Windows 11: If Windows does not show the e-Parcel icon in the system tray on the taskbar, right-click on the taskbar, then select "Taskbar settings" from menu. (Or, click Windows "Start" > "Settings" (gear icon) > Personalization > Taskbar) On the Settings "Taskbar" window, click "Other System Tray Icons". The icons list is displayed. Select the system tray icon "VCN-AX Manager x.x", turn the toggle switch "On" to show the hidden icon.

    * For Windows 10: If Windows does not show the e-Parcel icon in the notification area on the taskbar, right-click on the taskbar, then select "Taskbar settings" from menu. (Or, click Windows "Start" > Windows System > Control Panel > Appearance and Personalization > Taskbar and Navigation) On the Settings "Taskbar" window, under "Notifications Area", click "Select which icons appear on the taskbar". The icons list is displayed. Select the notification area icon "VCN-AX Manager x.x", turn the toggle switch "On" to show the hidden icon.

    * For Windows 8 or earlier: If Windows does not show the e-Parcel icon in the notification area on the taskbar, click the arrow next to the notification area on the taskbar. (Or, click Windows "Start" > Control Panel > Appearance and Personalization > "Customize icons on the taskbar") On the "Notifications Area Icons" dialog, change the "VCN-AX Manager x.x" to "Show icon and notifications" as the behavior.

  3. 2. When auto-setup complete, confirm that the e-Parcel software shows the system status "Online".

    (For VCN-AX, if Windows does not start the service "e-Parcel VCN-AX x.x", restart the service using the Windows interface.)

    * If the status is "Offline", "Proxy Authentication Failed" or any other error status on the client software, refer to this Q&A page and check carefully.

  4. You have completed the procedures successfully.

    * For more details in configuring and using software, download the users manual from this site and then refer.