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Question? The delivery status "Unknown Recipient" has been displayed in the "Status" column of outbox immediately after sending operation.

Answer You can NOT send any data to the unregistered e-Parcel ID or not yet installed e-Parcel ID despite registered for the e-Parcel service. If you send an item, the delivery status will be "Unknown Recipient" in outbox. You will fail in sending an item to such an ID without satisfaction of the above conditions.

* Note that you do not input the above e-Parcel ID in the TO, CC and BCC fields on the Send Dialog.
(For VCN-AX Management Console, in the Destination ID field on the HotFolder Configuration)

* If the Error Detail dialog displays "... not registered", carefully check that you do not misspell an ID.

Attention: In the case of multiple destination e-Parcel ID (including the correct e-Parcel ID) set as recipients, when the delivery status is "Unknown Recipient" in outbox, you fail in sending this item to all recipients.

Procedure How to check the error detail 

  1. When senders wish to check the error detail for the outbox items,

    * [For VCN-CommCenter 8.0] If VCN-CommCenter is not started yet, double-click the shortcut icon "e-Parcel x.x" on the desktop. The VCN-CommCenter GUI is opened.

    * [For VCN-AX 5.0 / 4.0] If VCN-AX Management Console is not opened yet, double-click the shortcut icon "VCN-AX x.x" on the desktop. (Or, on Windows taskbar, in the notification area, right-click the icon "e-Parcel VCN-AX x.x", then select "Open" from pop-up menu.) New window "VCN-AX Management Console" is opened by the default browser application.

    Attention: To open VCN-AX Management Console needs for Windows to start the service "e-Parcel VCN-AX x.x".

  2. 1. Select and double-click an outbox item which displays "Unknown Recipient" in the "Status" column.

  3. 2. The outbox "Parcel Detail" dialog (VCN-AX: "Outbox Item" window) is opened. In the case of the error occurred, the "Error Detail" button is activated (colored). Click the button to open.

  4. 3. The "Error Detail" dialog is opened. Check the error message and the invalid ID as recipients.

To check the error message, double-click the item which displays the delivery status "Unknown Recipient" in outbox to open. Click the "Error Detail" button. You can NOT send any data to the destination e-Parcel ID which have not been registered and have not been installed yet.