Notice
October 22, 2026
About PHP vulnerability issues
Please be informed that PHP vulnerability issues were disclosed publicly.
PHP is not used in any of the e-Parcel products. Therefore, PHP vulnerability issues don't quite affect our e-Parcel data delivery service.
In addition, our company website uses PHP, but the emergency patch has already been applied.
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
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