Notice
April 20, 2026
Notice of the e-Parcel facilities renewal
Dear Customers
We are greatly thank you for using our e-Parcel secure data delivery service.
Please be informed that the e-Parcel facilities in our data center will be renewed for the following date to improve in the security and the quality of service being provided. We will appreciate for your great understanding and cooperation with us.
Date & Time: Sunday, May 3, 2026 1:00-10:00 am UTC
◆ The e-Parcel service will be suspended for 10 minutes several times during this construction.
The data delivery will be paused during the service suspension, but will resume sequentially once the service restarts. Therefore, the data deliver may be delayed temporarily.
◆ On this construction, IP addresses of the e-Parcel servers will be changed as follows.
[The present IP addresses] 203.141.52.128/25 (Country of registration: JAPAN)
[The new IP addresses] 124.147.24.128/25 (Country of registration: JAPAN)
This change of IP addresses won't affect our customers who normally resolve domain name using the DNS (Domain Name System) on the internet.
However, if you have IP address restrictions in your firewall etc., it is necessary to configure to allow the new IP addresses from the above date onward.
To quickly confirm whether you have IP address restrictions, try to access our company website currently viewing from your computer installed the e-Parcel client software.
*The e-Parcel Corporation website has already been assigned the new IP addresses.
https://www.e-parcel.ne.jp/home/
Best regards,
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
|
