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Question? For technical inquiry and request from our customers

Answer For technical inquiry and request from our customers who have used the e-Parcel service, please contact the e-Parcel Customer Support by e-mail.

* Our customer support is available by e-mail in Japanese or English.

Procedure e-Parcel Customer Support

  1. For technical inquiry and request from our customers (e-Parcel users),

    Please contact the e-Parcel Customer Support by e-mail below.

    * Note that you need to specify your e-Parcel ID when e-mailing.

    [The e-Parcel Customer Support]

      E-mail: support@e-parcel.co.jp

    * We are afraid that the inquiries outside of our business hours will be replied on the next business day despite 24-hour reception for the inquiry e-mail. Our business hours (Mon - Fri 9:00 - 17:00JST)

    * We will register new e-Parcel ID within 5 days the most upon your request. Normally our customer support email the notification when the e-Parcel ID registration is completed.