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Question? Immediately after sending operation, the status column in my outbox shows "Unknown Recipient".

Answer You can NOT send data to an "unregistered e-Parcel ID" or an "e-Parcel ID where software installation is not complete". If you try to send data to them, the status column in your outbox will show "Unknown Recipient".

* Note that you do not input the above e-Parcel ID into TO, CC and BCC fields of Send Dialog.
(For VCN-AX Management Console, in Destination ID field on HotFolder Configuration)

* If the Error Detail dialog displays "... not registered", carefully check that you do not misspell an ID.

Attention: Even if you specify multiple recipients e-Parcel ID (including a correct ID) in the destination, the data will not be sent to any of the recipients when the status in outbox shows "Unknown Recipient".

Procedure How to check the error detail 

  1. When senders wish to check the error detail for the outbox items,

    * [For VCN-CommCenter 8.0] If VCN-CommCenter is not started yet, double-click the shortcut icon "e-Parcel x.x" on the desktop. The VCN-CommCenter GUI is opened.

    * [For VCN-AX 4.0 or later] If VCN-AX Management Console is not opened yet, double-click the shortcut icon "VCN-AX x.x" on the desktop. (Or, on Windows taskbar, in the system tray (notification area), right-click the icon "e-Parcel VCN-AX x.x", then select "Open" from pop-up menu.) New window "VCN-AX Management Console" is opened by the default browser application.

    Attention: It requires starting Windows "Service" for the e-Parcel VCN-AX to view Management Console.

  2. 1. Select and double-click an outbox item which shows "Unknown Recipient" in the "Status" column.

  3. 2. The outbox "Parcel Detail" dialog (VCN-AX: "Outbox Item" window) is opened. If an error occurs, the "Error Detail" button is enabled (in color). Click the button to open.

  4. 3. The "Error Detail" dialog is opened. Check the error message and the invalid ID as recipients.

To check the error message, double-click the item which displays the delivery status "Unknown Recipient" in outbox to open. Click the "Error Detail" button. You can NOT send any data to the destination e-Parcel ID which have not been registered and have not been installed yet.