If I forget my password, what should I do?

 You can request to be notified of password online. A destination e-mail address must be your e-mail address registered as an e-Parcel ID. Or, a password can be also changed by yourself on the user information webpage.

  To be notified of password to your e-mail address (the same as e-Parcel ID):

      Request password notification  Click here. (Recommended)

  To change your own password:

      Change password  Click here.

 Request password notification

1. If you forget your password, you can request to be notified of password online for recovery. A destination e-mail address must be your e-mail address registered as an e-Parcel ID. (Recommended)

1. To request password notification online, click the "Request Password" button below and input your e-Parcel ID in the application form. Upon your request, the password notification e-mail will be sent automatically.

   * A destination e-mail address must be your e-mail address registered as an e-Parcel ID.

   

2. * Attention: The password notification request function requires the e-Parcel ID registration which must be the same as your e-mail address (a receivable e-mail address). If not, take another operation below.

   * Usually, we register your e-mail address as an e-Parcel ID for using the e-Parcel secure data delivery service. In addition, the e-Parcel ID works only through the e-Parcel service. The e-Parcel ID is not compatible with any e-mail applications. However, if your e-mail address is changed, it must affect the e-Parcel Web Browser (e-Parcel VCN-Web) such as the e-mail notification upon the transmissions or the online password request. So, please be aware that you are required to request of a system administrator in your company or the e-Parcel Customer Support by e-mail (support@e-parcel.co.jp) to edit the existing e-Parcel ID registered.

 Change password

1. Whenever you want to change a password, please change a password by yourself on the user information webpage.

1. To change a password by yourself, launch the browser application in PC which has been imported your e-Parcel client digital certificate, click the red button below to visit the URL of "e-Parcel Secure Enterprise - Web Browser" at https://secure.e-parcel.ne.jp/, and then view the "User Info" webpage to change a password. For more details, refer to this Q&A page.

   * On the "User Info" webpage, enter a new password in both "New Password" and "New Password (re-enter)" fields, and then click the "Update" button. A password must be input using half-width alphanumeric, more than 8 characters but less than 20. Note that password is case-sensitive, and contains no spaces.

   

2. However, the "e-Parcel Secure Enterprise - Web Browser" may not be available to some customers below. In such cases, please request of us to reset password as below.

   · In the case of no certificate installation in OS or browser: Usually, it prompts for client certificate selection when visiting the site above. Therefore, it's not available without your client certificate.

   · In the case of the "Password Protect" function enabled: If it has been changed to be enabled ("Yes"), a password is required to authenticate when visiting the site above. Therefore, it's not available without your current password.

   If you wish to reset password, please request of the e-Parcel Customer Support to reset password by e-mail (support@e-parcel.co.jp) with your e-Parcel ID specified. We are afraid that we will reset password and reply to you in the business hours (Mon-Fri 9:00-17:00 JST).