Notice
October 28, 2019
Dear customers of the e-Parcel secure data delivery service
Regarding update procedures at the expiration of e-Parcel client digital certificates
The e-Parcel client digital certificates downloaded before December 31, 2014 are valid to December 31, 2019.
For more details, refer to the download sites below for the each product which show how to check the expiration date of your digital certificates, and how to update the digital certificates.
Target Customers: Users of the e-Parcel service with the previous digital certificates
* Customers who are using the previous e-Parcel client digital certificates downloaded before December 31, 2014 on the e-Parcel products below.
e-Parcel Secure Enterprise - Software
* It doesn't affect any data delivery through the e-Parcel software below after January 1, 2020.
e-Parcel VCN-CommCenter 7.0 or later
e-Parcel VCN-AX 4.0 or later
e-Parcel Secure Enterprise - Web Browser
* Attention: The service on Web browser with the expired digital certificates will not be available from January 1, 2020 onward.
e-Parcel VCN-Web Enterprise
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
|
