Upgrade Information [e-Parcel VCN-AX 4.0]
We have released the new version "e-Parcel VCN-AX 4.0.4009" on May 15, 2017.
Please upgrade it to the latest version.
More about VCN-AX 4.5/4.0
Available data communication with e-Parcel VCN-CommCenter 7.0, VCN-AX 4.5/4.0
and VCN-Web Enterprise.
*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.
Other Discription
* For our customers using e-Parcel VCN-AX 4.0.4007
As we have mentioned, we would highly recommend updating the software to the improved ver.4.0.4008 (September 12, 2016 released) or later because the significant bug fixed for it.
More info.
e-Parcel Customer Support
Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
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Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified. support@e-parcel.co.jp |