The expired products of support
We are afraid that our technical support on HotFolder EX (for Windows) has expired on January 1st, 2012.Therefore the most recent version of this e-Parcel product has been released for five years.
We are greatly appreciating for your understanding.
For more detail about validity of products support will be followed.
About validity of products support
Please carefully note that since January 1st, 2007, we have not provided our technical support for the e-Parcel products after its support validity date has expired.
The following attentions explain the expired e-Parcel products of support.
Validity period of products support
For five years starting from the date of final release
List for the expired products of support
As of January 1st, 2012,
HotFolder EX (for Windows)
ATABOK VCN CommCenter (for Windows) Version 5.5 and former Ver.
(Including e-Parcel Delivery Client, API, Premium components)
ATABOK VCN CommCenter (for Macintosh) Version3.5 and former Ver.
ATABOK VCN AX (for Solaris)
Microsoft Outlook Plugin
IBM (Lotus) Notes Plugin
ATABOK FPS/WPS
Handling for the expired products of support
After validity of products support has expired, these products will be handled as the following.
Our customers can keep using the expired products of support.
However we may firstly ask you to upgrade or replace the latest products before
examining the cause of any problem happened through the expired products of
support.
When the e-Parcel Corporation develops new products and plan to add new function,
we never examine to be compatible with the expired products of support. Therefore
it may affect all or some part of function for the expired products of support, such
as being dysfunctional.
We greatly advice our customers to upgrade the latest e-Parcel products
(e-Parcel Client Software). Thank you.
Upgrade here
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail. |
|---|---|
| Business Hours | 9:00 - 17:00 JST Mon. - Fri. (closed on Sat. Sun. and national holidays) Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you. |
| Contact Address | Requests for support service... Please contact us by e-mail with writing down your e-Parcel user ID.  support@e-parcel.co.jp
The Contact Us form on this web site is also available. |
