Notice
We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. This web page provides the notice and software upgrade information for our customers.
Notice
| February 1, 2012 | Version up information of e-Parcel client software.
"e-Parcel VCN-CommCenter 7.0.7008" 
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| January 1, 2012 | The expired products of support |
| March 14, 2011 | Information of the effect of "The 2011 off the Pacific coast of Tohoku Earthquake" in Japan |
| January 1, 2011 | The expired products of support |
| September, 2010 | We have released the new client software.
"e-Parcel VCN-CommCenter 7.0.7001" with the ewly-developed next-generation data delivery engine as an e-Parcel standard client software. |
| October, 2009 | Version up information of e-Parcel client software.
"e-Parcel VCN CommCenter 6.0.6021" |
| May, 2009 | The VCN Login web site has adopted EV SSL Certificate. |
| March, 2009 | Notice of applying daylight saving time to VCN Login. |
| February, 2009 | Version up information of e-Parcel client software.
"e-Parcel VCN CommCenter 6.0.6019" * We would recommend you to upgrade e-Parcel client software to the latest version because the significant bug fixed for it. |
Software Upgrade Information
| Products through the new e-Parcel server
with newly-developed next-generation data delivery engine Available data communication between VCN-CommCenter 7.0 and VCN-Web Enterprise. *Attention: Unavailable data communication with VCN CommCenter 6.0. |
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| e-Parcel VCN-CommCenter 7.0 |
e-Parcel VCN-CommCenter 7.0.7008
( The new standard client software ) 2/1/2012 Release  More info.
*To upgrade software Download Client Software:  Download here
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| Product through the e-Parcel server
Available data communication with VCN CommCenter 6.0 each other. *Attention: Version 6 is not compatible with version 7. |
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| e-Parcel VCN CommCenter 6.0 |
e-Parcel VCN CommCenter 6.0.6021
( The standard client software ) 10/1/2009 Release More info.
*To upgrade software VCN Login: Download here
*For our custmers who installed by ver.6.0.6018 We would highly recommend you to upgrade the e-Parcel VCN CommCenter 6.0 to the latest version because the significant bug fixed on ver.6.0.6019(2/1/2009 Release) More info.
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If the customers who use e-Parcel client software have any inquiry, please contact our Customer Support by E-mail.
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail. |
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| Business Hours | 9:00 - 17:00 JST Mon. - Fri. (closed on Sat. Sun. and national holidays) Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you. |
| Contact Address | Requests for support service... Please contact us by e-mail with writing down your e-Parcel user ID.  support@e-parcel.co.jp
The Contact Us form on this web site is also available. |
